Express Service Advisor

Express Service Advisor

Shotttenkirk Toyota San Antonio

Shotttenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

We are looking for a motivated and customer-focused Toyota Express Service Advisor to join our fast‑paced service team. If you have a passion for customer service, enjoy working in a high‑volume environment, and are looking for a dealership that values teamwork, accountability, and career growth, we’d love to hear from you.

• Minimum 1 year of automotive service advisor experience (dealership experience preferred)
• Toyota dealership or Toyota Express Service experience is a plus
• Strong communication and customer service skills
• Ability to multitask in a fast‑paced environment
• Positive attitude with a professional appearance and strong work ethic
• Basic knowledge of vehicle maintenance services and manufacturer‑recommended maintenance
• Computer proficiency and experience with dealership software preferred

• Greet customers promptly and provide an exceptional service experience
• Write repair orders for express maintenance services, including oil changes, tire rotations, inspections, and factory‑scheduled maintenance
• Educate customers on Toyota recommended maintenance while building trust
• Ensure repairs are completed accurately and efficiently
• Maintain high Customer Satisfaction Index (CSI) scores
• Work closely with technicians and parts personnel to keep repairs moving efficiently
• Follow dealership processes and Toyota standards to provide an outstanding ownership experience

• Competitive pay plan with performance incentives
• Ongoing Toyota training and certification opportunities
• Career advancement into a Main Shop Service Advisor position
• Positive, team‑oriented dealership culture
• Stable, growing dealership with opportunities for long‑term success
• Paid time off, health benefits, and retirement plan (where applicable)

If you're ready to build your career with a dealership that invests in its employees and is committed to delivering exceptional customer service, we encourage you to apply today.

Start your career with Toyota and grow with a team that values performance, professionalism, and customer satisfaction.

Shotttenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.