Service Account Manager - Automated Logic

Service Account Manager - Automated Logic page is loaded## Service Account Manager - Automated Logic remote type:
Onsite locations:
CATX3: 1218 Arion Parkway, San Antonio, TX, 78216 USAtime type:
Full time posted on:
Posted Todayjob requisition :
.At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

For more information, visit  or follow Carrier on social media at .
** About this role
** The Service Account Manager position is responsible for profitable execution and growth of service agreements, and driving satisfaction of their customer base.  You will plan, drive and deliver financial and operational results in conjunction with all other branch departments, and will be responsible for strengthening client relationships.  As a leader and owner of service relationships, your goal is to identify and capitalize on service opportunities, as well as drive account penetration to achieve overall business targets.
** Key Responsibilities
** Leads team of intermediate to experienced Field Service professionals. Reviews escalated issues, establishes and maintains a good relationship with key customers, and responds to escalated complaints from high-profile customers. Responsible for maintaining training and audit/assessment programs and training field service staff. Coordinates, prioritizes, and resolves issues encountered by a more experienced team/multiple teams.
* Drive discovery, quoting, approval and execution of field service work, enabling account expansion opportunity and T&M growth within assigned portfolio targets.
* Forecast team deliverables including service agreement cost expectations, T&M revenue and project POC revenue for assigned accounts monthly.  Communicate with area service manager and operations manager status’ that roll up to area forecast.
* Drive service financial results (revenue and margin) as determined by area management for each project and account assigned.
* Act as account consultant with assigned clients.  Drive account improvements, identify expansions and partner with sales and leadership to build technology roadmap with account stakeholders ensuring a premier position within our customer base.
* Own the successful on time renewal of your agreement account base.  Engage account team and drive established renewal process to completion to ensure zero gap in booking and revenue targets.
* Estimate service agreements.  Using the approved tools of the organization, estimate service agreements, both new and renewal to support the overall objective of the organization and sales effort.  Review and approve all team labor related agreement and project related estimates prior to acceptance and booking.
* Plan agreement execution.  Leverage account planning strategy for the team and drive to balance workload throughout the year identifying capacity within the team to perform out of scope project and T&M work to achieve labor utilization goals.  Identify and escalate labor needs to service manager.
* Improve account delivery efficiency by embracing advanced tools that ensure value delivery while driving cost out of the business to targets determined by the service manager.
* Drive technological improvements within service portfolio.  Perform discovery through routine client touchpoints and engage account executives to develop opportunities…