Client Relations Manager

Our Company

Res Care Community Living

Overview

Do you have a passion for establishing partnerships and strategies in achieving organizational excellence? Our Business Development & Sales teams focus on developing strategic solutions to align and grow the business. Continue reading for information regarding this position and apply today!

Responsibilities

Essential

Job Responsibilities:

* Develops and executes effective sales and marketing strategies to grow new business

* Leads sales strategy discussions with local leadership team with fully developed and polished communication and writing skills

* Identifies a client's pain points through active listening and solution/consultative selling

* Serves as a trusted advisor and partner to clients

* Establishes and develops high-level relationships with key decision makers, prospects and existing clients

* Manages multiple sales opportunities simultaneously and demonstrates a focus on follow-up and accountability

* Maintains relationships with clients by providing support, information, and guidance, while researching and recommending service solutions

* Learns and executes the company's consultative selling strategy to build sustainable relationships with targeted referral customers

* Maintains current data on market area, competitors, and marketing strategies

* Maintains an organized approach to territory management

* Participates in strategic planning and the analysis for their assigned territory in conjunction with the business plan

* Coordinates with Director to plan in-services, presentations, and address issues with referral sources

* Initiates and coordinates contract negotiations with facilities, insurance companies, and managed care organizations

* Participates in community and organizational programs, as requested, to promote professional growth and understanding

* Participates in the quality and performance improvement process

* Supports and promotes the Company philosophy to referral sources in the community

* Promotes an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment

* Supports and implements specific procedures and programs

* Promotes positive public relations with patients, family members and guests

* Supports regional organic growth, both in revenue and persons served, and identifies start up opportunities

* Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned

Qualifications

Knowledge, Skills and Abilities:

* An expert in planning

* Ability to negotiate to resolve conflicts by finding the win-win scenarios

* Strong business acumen and attention to detail

* Proactive - anticipates and plans for problems before they arise

* Service Excellence
-responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information

* Organized - manages time effectively, keeps tasks appropriately prioritized

* Flexible - ability to change directions as needed for the good of the department or organization

* Ability to work effectively in a matrix environment

* Critical Thinking - ability to think through issues and identify appropriate options

* Work Ethics - motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency

* Judgment - exercises discretion and due diligence when making decisions and recommendations

* Quality - is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism

* Presentation - can speak in front of people to deliver necessary material or messaging

* Ability to influence professionals of senior management level

* Solid sense of confidentiality and discretion

* Ability to design and apply change management and organizational development strategies and influences and assists organizational change initiatives in support of business strategies

* Ability to work with remote teams with units in multiple locations

* Ability to handle multiple priorities

* Substantial business acumen in fast moving environment

* Ability to develop clear, actionable steps in support of an overall business strategy

Personal Attributes:

* Interpersonal - can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility

* Team - ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome

* Emotional Intelligence - ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner

* Self-Awareness - ability to reflect, understand limitations, and seek appropriate assistance and guidance.

* Ability to effectively negotiate and diplomatically manage conflict

* Strong…