Logistic Coordinator - San Antonio, TX

At Xerox Holdings Corporation, we’re looking for a Delivery Coordinator to manage equipment and client logistics across departments, ensuring on‑time deliveries and clear communication with customers, internal teams and vendors.

• Work from the “Not Scheduled” report, driven by equipment availability.
• Monitor the EA Pipeline for new relocations, lease returns, rentals, and pending items.
• Collaborate with Purchasing, Warehouses and Shops to meet confirmed client delivery dates.
• Track equipment status (in stock, back‑order, ETA) and set delivery dates for all departments.
• Track progress and proactively email or call each department/personnel to verify status and identify potential blockers.
• Notify the client/account executive of any confirmed date changes.

• Examine paperwork uploaded in Sidekick (SK), Preo, and EA‑Automate (EA).
• Verify sales orders, configurator, staging accuracy, and account executive notes.
• Confirm current equipment, accessories, and ordering details (e.g., wireless, fax, finishers).
• Review entire order, including sales agreement, address, staging, and item numbers.
• Validate the sales order, parent item, accessories, and inventory linking.
• Track equipment throughout the order process and ensure milestones are met.
• Communicate inaccuracies to HCL for correction during staging.
• Adjust internal and external orders to maintain target dates.
• Update the EA system with changes, internal communication, driver information, and required dates.
• Remove pending items and restage the order, monitoring arrival of items.

• Initial outreach: call, message, and follow up with email and account executive.
• Explain logistics, equipment delivery details, pickup site information, and verify all items.
• Confirm address, hours, stairs, access points, building management, insurance, site contacts, IT personnel, end users, and required applications.
• Coordinate with building management, confirm COI, and document installation requirements.
• Set client expectations for new equipment delivery and resolve any issues arising during hand‑off.
• Collect pre‑install information and determine remote call necessity.
• Track calls and confirm completion before the requested delivery date, adjusting dates if needed.
• Provide client with post‑delivery information and support.

• Monitor Group Emails, handle calls, communicate with account executives, and resolve client billing or lease issues.
• Assist the installation specialist onsite to resolve discrepancies between driver paperwork and client deal.
• Address client concerns regarding equipment delivery and ensure resolution.
• Open service calls (C‑3/remote team) and follow up with emails to confirm resolution.
• Maintain status updates with account executives and clients.

• Handle client calls, coordinate with internal departments to resolve issues.
• Order toner and resolve invoicing, including vendor follow‑ups for over/under payments.
• Set up automatic replacement supplies for clients via email.
• Direct client phone calls to the relevant internal department for optimal resolution.

• Research serial numbers, device status, and open sales orders.
• Track signed paperwork accuracy and resend to client if discrepancies arise.
• Adjust processes to ensure internal and external compliance.
• Draft emails to account executives summarizing client messages for pending issues.

• Obtain quotes for relocations outside local zones, coordinating with offers aligned with OOG regulations.
• Provide information to account executives and enter deals into Preo.
• Coordinate with third party carriers for scheduling.
• Ensure accurate paperwork before booking relocations.
• Communicate with client and carrier, adjusting schedules as required.

• Close sales orders and confirm POD accuracy, including SN and signed paperwork.
• Email client for signature and follow up with installation specialist.
• Re‑upload paperwork in Preo.
• Correct serial numbers and research POD for inventory purposes.
• Update equipment status and relocation address in EA.
• Adjust order types to return equipment to stock or send to shop for repairs.

• Substantial career growth opportunities within a supportive and collaborative culture.
• Full medical, dental, vision, wellness credits, and company contributions to Health Savings Account and 401(k) matching.
• Paid time off, holidays, and personal days.