Account Services Analyst

Analyst, Account Services

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Analyst, Account Services is responsible for executing key account management functions across multiple lines of business. This role ensures the accurate and timely delivery of client requests while maintaining strong collaborative relationships with internal departments and external stakeholders.

Key Responsibilities

• Manage assigned account activities, ensuring efficient execution of client deliverables and service expectations.
• Analyze reporting data to validate alignment with client intent and plan setup, identifying trends and discrepancies.
• Resolve client and member-level issues by coordinating with internal teams and applying strategic problem-solving.
• Consult with internal partners to develop tailored solutions that meet client needs and maintain CMS compliance for Medicare accounts.
• Monitor account performance and contribute to centralized support initiatives that enhance operational efficiency.
• Communicate clearly and professionally with clients and internal departments to ensure transparency and alignment.

Required Qualifications

• Ability to meet deadlines
• Strong analytical and problem-solving skills with the ability to interpret complex data
• Conflict resolution, flexibility, time management and active listening skills.
• Proactive approach to identifying and resolving issues.
• Excellent attention to detail and organizational skills
• Professional written & verbal communication skills
• Ability to work collaboratively across teams and departments
• Experience in Outlook, Word, Excel, PowerPoint, and Teams
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience in healthcare, insurance, or benefits administration
• Familiarity to CMR compliance standards and reporting tools.

Education

Associates Degree or equivalent work experience (HS diploma + 2 years relevant experience)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.