Customer Success Manager

Are you looking for a role that keeps you on your toes, where every day presents new challenges and opportunities to solve interesting problems? Do you thrive in an environment where your contributions are directly tied to your passion and drive? If you're excited about making a real impact on clients and helping them achieve their goals, then the Client Success Manager position at Pancham might be the perfect fit for you.

At Pancham, we specialize in helping fitness studios grow through cutting-edge digital marketing strategies. Our focus is on driving member acquisition through platforms like Facebook, Instagram, Google, Tik Tok, and You Tube. We don’t stop there—we also offer lead follow-up services and business coaching to ensure our clients see real, measurable growth.

• Dynamic Challenges:No two days are the same. Every day presents new challenges and opportunities for you to take initiative and make a difference.
• Ownership & Responsibility:This isn’t just about doing what you’re told. We want someone who can figure things out, take ownership, and continuously improve how we support clients.
• Collaborative Team Culture:We live by our “SPARTAN” mantra—supporting each other fiercely while ensuring we all succeed as a team.
• Performance-Based Growth:You’ll be rewarded for your success with performance bonuses tied to client satisfaction and upsell opportunities.

As a Client Success Manager, you will serve as the key point of contact for our clients, helping them achieve their business goals through strategic digital marketing solutions. You’ll take ownership of your client relationships, problem-solve on the go, and continuously find ways to optimize results.

• Client Satisfaction:Ensure clients receive top-notch service and support, while always striving for maximum satisfaction.
• Resourcefulness & Autonomy:When faced with a challenge, you won’t just ask for help—you’ll find the solution. Whether it’s learning a new tool, understanding a client's needs, or solving an unexpected issue, you take initiative.
• Relationship Building:Become a trusted partner to clients, building long-lasting relationships that drive both retention and growth.
• Data-Driven Strategy:Analyze campaign data to provide actionable recommendations that improve performance and ensure clients hit their goals.
• Upsell & Retention:Strategically introduce clients to additional services to enhance their success while retaining their business.

• Independent Problem-Solver:You excel at figuring things out and take initiative to learn and improve.
• Digital Marketing Enthusiast:You have a strong interest in digital marketing, with experience in Facebook, Instagram, Google, and Tik Tok ads.
• Data-Driven Thinker:You enjoy analyzing data, identifying trends, and developing strategic recommendations based on insights.
• Excellent Communicator:Your communication skills are top-notch, both written and verbal, and you know how to build strong relationships with clients.
• Collaborative Spirit:You thrive in a team environment and understand the importance of working well with others to achieve shared goals.

• Experience:3+ years in client success, account management, or digital marketing (fitness industry experience is a bonus).
• Problem-Solving:You’re resourceful and find solutions independently without needing step‑by‑step guidance.
• Tech‑Savvy:Proficiency in CRM systems, analytics tools, and marketing automation software is a plus.
• Strategic Thinker:You’re able to think long‑term, develop strategies for success, and execute on them effectively.

Management Style:

At Pancham, we believe in empowering our team to take ownership of their work. We set high expectations but always provide the support, resources, and guidance necessary to achieve them. We encourage innovation, proactive problem‑solving, and collaboration across all levels of the business.

Full‑time

$59,000.00 - $80,000.00 per year CAD

• Paid time off
• Work from home

• 8 hour shift
• Monday to Friday

• Retention Bonus
• Commission Pay

Remote

• Click the link below and follow the steps:
• Please note:
  Your application will be reviewed only after you complete the form above.