Account Manager at San Antonio Chamber of Commerce San Antonio, TX

Who We Are

Since 1894, The Greater San Antonio Chamber of Commerce has proudly served as the oldest and largest business organization in San Antonio, representing more than 1,750 members across the region. As the most influential pro-business organization in San Antonio, we are the primary voice of business in our city, mobilizing members to promote and drive important initiatives that benefit businesses of all sizes—from emerging startups to Fortune 500 companies.

For over 130 years, our success has centered on our ability to bring together members and leaders from all areas of our city to address the region's issues and unique challenges. We serve as a powerful advocate for San Antonio's business community, staying ahead of what's unfolding for San Antonio business at large through our dynamic councils and committees. Our advocacy work is accomplished through specialized councils that we encourage our membership to participate in.

The Greater SA Chamber is positioned uniquely to champion the interests of all businesses, regardless of size, while maintaining our role as the leading voice for economic development, workforce advancement, and quality of life improvements throughout the San Antonio region.

The Membership Account Manager plays a critical role within the largest team at The Greater San Antonio Chamber—the membership department. This position is responsible for implementing strategic membership development initiatives, managing comprehensive member relationships, and driving sustainable growth through both high-touch and low-touch member acquisition and retention strategies. As a Membership Account Manager, you will be joining a dynamic team dedicated to expanding our influence and impact across the San Antonio business community.

This role requires a results-driven professional who thrives in a goal-oriented environment and possesses the self-discipline to achieve ambitious targets while building lasting relationships with current and prospective members.

• Member Acquisition & Development
  • Develop and execute personalized outreach strategies for high-value prospects, including face-to-face meetings, customized presentations, and tailored membership packages.
  • Implement scalable digital and phone-based outreach campaigns to maximize reach across diverse prospect segments.
  • Maintain active prospecting activities, qualifying leads, and moving prospects through the membership sales process.
  • Identify and target businesses across all sectors and sizes, from emerging startups to established enterprises.
• Member Retention & Engagement
  • Maintain consistent, meaningful contact with new members for a full two years post-enrollment to ensure reciprocated involvement and value realization.
  • Conduct regular and personalized check-ins, provide ongoing support, and identify additional ways to enhance member experience.
  • Follow established retention workflows to assist in membership renewal processes, ensuring high retention rates.
  • Clearly articulate ongoing Chamber benefits and connect members with relevant programs, events, and networking opportunities.
• Goal Achievement & Performance Management
  • Set and achieve monthly, quarterly, and annual membership goals for both new acquisitions and retention.
  • Demonstrate exceptional self-discipline in time management, activity tracking, and consistent follow-through on commitments.
  • Track and report on key performance indicators including conversion rates, retention percentages, and member satisfaction scores.
  • Regularly assess and refine approaches based on results and member feedback.
• CRM Management & Communication Excellence
  • Maintain detailed, accurate records in the Chamber's CRM system, ensuring all member and prospect interactions are properly documented.
  • Log all touchpoints, follow-ups, and outcomes to maintain comprehensive account histories.
  • Generate regular reports on account activity, pipeline status, and performance metrics.
  • Follow established workflows and procedures to ensure consistency and quality in member communications.
• Team Collaboration & Chamber Engagement
  • Collaborate effectively with other departments to enhance member value.
  • A…