Salesforce Business Analyst

Role & responsibilities

• Gather, analyze, and document business requirements through stakeholder interviews, workshops, and discovery sessions.
• Facilitate requirements gathering workshops and business process discussions with stakeholders and subject matter experts.
• Create and maintain user stories, business requirements, acceptance criteria, and functional documentation.
• Collaborate with business and technical teams to define solution requirements and support solution design activities.
• Manage product backlogs, prioritize requirements, and support backlog refinement activities.
• Participate in sprint planning, reviews, retrospectives, and other Agile ceremonies.
• Support User Acceptance Testing (UAT) activities and validate delivered solutions against business requirements.
• Assist stakeholders in defining business processes, workflows, and operational improvements.
• Collaborate with Salesforce administrators, developers, architects, and QA teams throughout the project lifecycle.
• Monitor project progress and communicate requirement changes, risks, and dependencies to stakeholders.
• Maintain accurate documentation of requirements, business processes, and solution decisions.
• Support change management, training, and user adoption initiatives.
• Identify opportunities for process improvements and increased business value through Salesforce capabilities.