Program Manager

Position Summary

As part of the Program Leadership Team, the Program Manager plays a key role in creating the joy that camp can bring. With a large focus on building up a community of inclusion and setting up a culture where every camper or guest feels safe to step outside of their comfort zone, the Program Manager helps manage the camp activities and seasonal program staff.

Ensuring safety and ultra‑accessibility is of the utmost importance. The Program Leadership team serves as the main point of contact for our user groups, campers and guests. One main aspect of this position is to work as the official planner and liaison between user groups and Morgan’s Wonderland Camp. Success in this role relies heavily on a love of problem‑solving and the ability to provide amazing customer service.

• Provide an excellent experience for campers, groups, guests, and volunteers.
• Collaborate and develop camp schedules for each assigned user group, camp session or event.
• Prep, set up, host and clean up as part of your assigned camp sessions.
• Provide operational and logistical support to assigned camp user groups during their entire stay at camp.
• Utilize the registration system to collect information and communicate with user groups, campers, and guests.
• Share critical information about assigned user groups, camp sessions, events and guests with the whole camp team, including Maintenance, Housekeeping, volunteers, Admin, Morgan’s Wonderland Inclusion Foundation, the San Antonio Food Bank, and the Edwards Aquifer Authority.

• Plan, organize and develop curriculum and programming for assigned activity areas.
• Oversee the day‑to‑day operation of assigned activity areas.
• Develop, monitor and implement annual budgets for assigned activity areas, ensuring consistent stewardship throughout the year.
• Maintain program equipment and facilities to be clean and in good repair.
• Generate, document and maintain activity procedure manuals.
• Create a seasonal staff training program for each assigned activity.
• Retain and update activity‑related records and reports.
• Maintain appropriate certification or education level for assigned activities.
• Ensure that assigned activity areas meet current ACA standards, local and state law, and the Morgan’s Wonderland code of standard practice.
• Actively support and promote a safe environment and ensure that proper safety precautions are followed.
• Evaluate camp programming on a regular basis, using metrics, data and anecdotal information, to identify areas for improvement.
• Work with the Program Leadership Team to create general programming experiences that leave lifelong impacts and memories.
• Ensure all activities are barrier‑free for campers, groups and guests, and align with the motto of inclusion.
• Increase and implement strategies to improve activity and camp efficiencies.
• Research and investigate new activity and implementation ideas.

• Supervise seasonal program staff as part of the Program Leadership Team.
• Coach, instruct and/or consult other staff.
• Organize, assign and schedule seasonal staff during lead sessions.
• Communicate and delegate effectively to staff.
• Contribute, facilitate and participate in seasonal staff trainings.
• In coordination with the Program Director, conduct regular evaluations and reviews of seasonal staff.
• Assist with seasonal staff recruiting, interviewing and selections.
• Cultivate staff morale by monitoring team dynamics and individual needs.
• Help create and model the Morgan’s Wonderland Camp culture.
• Assisted in planning staff retention initiatives.
• Meet regularly with the Program Director and Program Leadership team.

• Participate in ongoing professional development and maintain an understanding of current best practices.
• Provide support to other departments as needed.
• Attend and participate in employee trainings and meetings.
• Mitigate risk whenever possible and make safety recommendations to all departments.
• Perform any other duties as required.

• Minimum 2 years of camp operations experience, with at least some managerial experience.
• Commitment to the…