Excellence Specialist

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The annual salary rate begins at $78,701. Mid range at $100,344. Actual starting rate will be commensurate with experience and education.

The Performance Excellence Specialist provides leadership in the education, implementation, and sustainment of process-based management strategies and performance improvement methodologies across Methodist Healthcare Ministries (MHM). This position facilitates and supports cross-functional improvement teams to enhance organizational outcomes, increase efficiency, and promote data‑driven decision‑making aligned with MHM’s mission and strategic goals.

This position plays a key role in advancing MHM’s performance excellence initiatives by fostering a culture of continuous improvement and operational effectiveness. The Performance Excellence Specialist collaborates with leaders across departments to design and implement initiatives that improve processes, service delivery, and overall organizational performance.

Operates under the direction of the Director of Performance Excellence while exercising independent judgment in managing improvement projects, facilitating cross‑functional teams, and recommending process changes. Makes recommendations regarding performance improvement methodologies, data utilization, and project prioritization.

Works closely with the Director of Performance Excellence, process owners, project facilitators, and team members across all levels of the organization. Collaborates with Organizational Learning to develop and deliver performance improvement training and engages with internal stakeholders to align performance initiatives with MHM’s strategic priorities.

• Support the Director of Performance Excellence and other stakeholders in the planning and execution of strategic and operational projects.
• Lead and drive organizational performance excellence through the implementation and integration of process improvement methodology and discipline as well as key principles of project management.
• Facilitate and manage to completion Short‑Term Action Teams (STATs) and other cross‑functional initiatives/projects which are in alignment with MHM’s operational and strategic goals using Lean Six Sigma tools and methodologies.
• Support trained MHM facilitators in the facilitation and management of STATs and other departmental and cross‑departmental improvement teams.
• Collaborate with process owners to review, define, and continuously optimize processes to increase efficiency and improve service levels and project results.
• Guide the development and analysis of annual SMART goals to drive strategic performance and accountability.
• Lead quarterly portfolio reviews with organizational leaders to evaluate and align enterprise priorities, resource capacity, strategic direction, and risk across the organization.
• Support the development, evaluation, and analysis of key performance indicators (KPIs) to assess organizational performance, identify trends and improvement opportunities, and provide insights that inform strategic and operational decision making.
• Practice and educate team members on good meeting management responsibilities and principles.
• Facilitate sponsors and team leaders in the development of project charters and selection of best problem‑solving approach.
• Assist project sponsors, process owners, leaders and team members with timely project metrics and project support.
• Mentor and participate in the oversight and coordination, deployment, and support of MHM trained project facilitators.
• Perform and present evidence‑based research
• Develop or oversee the development of presentations, dashboards, and/or reports to promote data‑driven decision‑making throughout the organization.
• Serve as an organizational consultant in process improvement and process-based management techniques and methodologies.
• In collaboration with…