Senior Analyst Operations Process

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing,
Petco is the place for you
.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

We’re proud to be 'where the pets go' to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between.

And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico,
250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love
. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

The Operations Planning & Store Processes team is responsible for expense control, profit enhancement, increasing sales and improving customer service and partner satisfaction through the use of analytical and reporting tools.

Within the team, you are the analytics expert that guides our strategic focus for various business units, leverages advanced analytical techniques, and translates complex methodologies and analyses into clear insights, compelling visualizations, and tangible actions that can be executed by the business.

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Leverage advanced analytical techniques and programming languages to mine through massive data to uncover drivers of performance. Independently develop relationships with key stakeholders and identify new analyses to better understand initiative effectiveness, customer and partner responses, and ultimately uncover opportunity to enhance overall experience.
• Perform in depth analyses and modeling for various workforce management initiatives, including topics such as wage rate influences, staffing recommendations, and other impacts to workforce management.
• Influence strategic decisions and create accurate financial models based on deep customer/partner behavior analyses and the assessment and thorough understanding of complex business initiatives, with tangible recommendations to optimize customer/partner acquisition/retention, and financial/operational performance.
• Identify and introduce new methods to solve complex business problems, and perform in-depth analysis and data mining.
• Utilize exceptional communication skills to present findings across the business by effectively translating complex data and analysis into clear insights, opportunities, and tangible business recommendations; regular updates to senior leadership required.
• Develop automated dashboards and build compelling data visualizations that effectively measure, track, and quantify changes in customer and partner metrics.
• Manage complex long‑term projects from initial scoping through full execution and training with inputs from a variety of cross‑functional teams (IT, Merchandising, Marketing).
• Display deep intellectual curiosity, creativity, and commitment to learning in order to solve critical business problems and push the boundary of our…