Manager - Digital Product - Automation

Automation Digital Product Manager

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As an Automation Digital Product Manager within the Automation Center of Excellence, you will lead the end-to-end delivery of automation opportunities, from intake and discovery through deployment and continuous optimization.

This role is accountable for owning intake, feasibility assessment, roadmap development, backlog prioritization, and delivery execution, while ensuring strong alignment with business objectives. You will partner closely with business stakeholders to understand their operating models, core processes, challenges, and pain points, and translate those insights into a prioritized and sustainable pipeline of automation opportunities.

You will also play a critical role in nurturing business relationships, proactively expanding the automation portfolio, and ensuring continuous value delivery to business organizations through automation and process optimization.

Business Engagement & Relationship Management

• Build and maintain strong relationships with business stakeholders across supported organizations
• Act as a trusted partner and advisor, deeply understanding business needs and priorities
• Proactively nurture business relationships to grow the automation backlog and expand impact
• Identify opportunities to drive additional value through automation and process improvements
• Regularly engage stakeholders to align on priorities, roadmap, and delivery progress

Intake, Discovery & Opportunity Identification

• Lead intake and feasibility efforts by engaging with business stakeholders to:
• Understand core processes, workflows, and operating models
• Identify pain points, inefficiencies, and challenges
• Identify and shape new automation opportunities aligned to business needs
• Build and document end-to-end process workflows and process maps
• Define and document:
• Problem statements
• Scope of automation
• Business requirements and expected outcomes
• Develop business case value, including efficiency gains, cost savings, and operational impact

Automation Roadmap & Prioritization

• Partner with business stakeholders to shape and manage automation roadmaps for supported business groups
• Evaluate and prioritize opportunities based on value, complexity, and strategic alignment
• Own and manage the opportunity pipeline and product backlog
• Lead backlog refinement to ensure readiness and clarity for development

End-to-End Opportunity Delivery Ownership

• Own and manage the full lifecycle of automation opportunities, from intake through delivery and post-production support
• Develop detailed delivery plans, including:
• Timelines and milestones
• Resource planning and hours allocation
• Perform and validate effort estimates across requirements, development, and testing
• Track and report status, progress, risks, and outcomes to leadership (LT) and business stakeholders
• Proactively identify, manage, and resolve risks, dependencies, and blockers to ensure successful delivery

Requirements & Product Management

• Lead requirements gathering in close partnership with business teams
• Translate requirements into user stories, acceptance criteria, and functional specifications
• Own backlog management, prioritization, and refinement
• Facilitate user story reviews and secure business sign-off prior to development handoff
• Ensure clear, structured handoff of requirements to technical teams

Cross-Functional Collaboration

• Collaborate with engineering, architecture, automation SMEs, and business teams to drive delivery
• Serve as the bridge between business and technical teams, ensuring alignment and clarity
• Manage dependencies across cross-functional teams

Automation Performance & Continuous Improvement

• Define and track KPIs and success metrics to measure automation value
• Conduct post-implementation…