Development Operations Specialist

Reporting to the Corporate Partnerships and Events Manager, the Development Operations Specialist serves as the subject matter expert for development operations, fundraising systems, donor data management, reporting, and business processes that support Brighton Center's fundraising, stewardship, and engagement efforts.

This position is responsible for the administration, optimization, and continuous improvement of the organization's fundraising technology platforms and development operations processes. The Development Operations Specialist exercises independent judgment in analyzing fundraising data, identifying trends and opportunities, recommending operational improvements, and implementing solutions that enhance donor engagement, operational efficiency, and revenue generation.

The Development Operations Specialist works collaboratively with Development, Marketing, Finance, Executive Leadership, and Board stakeholders to support strategic fundraising initiatives through data analysis, reporting, system administration, and operational oversight. This role serves as a key resource to leadership by providing insights and recommendations that support organizational decision-making and fundraising effectiveness.

This position requires face-to-face interactions with staff, board members, vendors, donors, and the general public on a daily basis to accomplish all essential functions of the position. The Development Operations Specialist must independently manage complex, multi-platform operations while collaborating cross-functionally across the organization. Responsibilities include but are not limited to:

The Development Operations Specialist serves as the primary manager and subject matter expert of all Development and fundraising technology platforms . This includes but is not limited to:
Raiser's Edge Donor Management System, Clickbid auction platform, ticketing software, Benevity employee matching platform, corporate volunteer systems, and Mighty Cause. This function requires the exercise of independent judgment and discretion to ensure data integrity, optimize system performance, improve operational efficiency, and derive strategic insights that directly influence fundraising decisions.

• Serve as the primary administrator and subject matter expert for all Development databases and fundraising technology platforms.
• Develop, maintain and implement data governance standards, procedures, and best practices to ensure data accuracy, consistency and compliance across all systems. Design and execute complex queries, imports, exports to support appeals, stewardship campaigns, event communications, and marketing outreach.
• Evaluate system functionality and identify opportunities for operational improvements, process enhancements, and technology optimization. Develop, maintain, and distribute the Development Performance Dashboard and operational reports on a regular basis to inform leadership decision‑making and departmental planning.
• Analyze donor giving trends to identify lapsed donors, changes in giving levels, acquisition opportunities, and other patterns; present findings and recommendations to leadership.
• Lead data integrity initiatives, including routine audits, duplicate management, quarterly National Change of Address (NCOA) updates and quality assurance processes.
• Manage all third‑party employee giving platforms, including updating Brighton Center information and capturing donor data, gift amounts, and acknowledgment details.
• Continuously evaluate emerging technologies, fundraising tools and operational practices that may improve donor engagement, reporting capabilities and organizational effectiveness.

The Development Operations Specialist serves as a strategic resource to Development and Marketing leadership by providing operational insights, evaluating fundraising performance, and identifying opportunities to strengthen donor engagement and organizational effectiveness.

• Analyze donor giving trends, campaign performance, stewardship outcomes, and constituent engagement data;…