Customer Service Ambassador (Career Growth Opportunity

Mac Haik’s Southway Ford – Brand New Fleet Facility

Mac Haik’s Southway Ford is not looking for “just another employee.”

We are hiring a high-caliber professional who takes pride in organization, communication, and delivering exceptional service.

This is a frontline administrative role inside our brand-new, state-of-the-art fleet facility
, where professionalism, attention to detail, and accountability are non-negotiable.

If you are someone who:

• Naturally takes ownership
• Communicates clearly and confidently
• Stays organized under pressure
• And wants to build a long-term career—not just earn a paycheck

…we want to meet you.

This position is more than answering phones and entering data.

You will be the operational backbone of our service department
, ensuring every interaction and every transaction is handled with precision and care.

You will also have the opportunity to learn the service and automotive operations side of the business
, opening the door for career advancement into leadership or advisor roles
.

• Serve as the first impression of our service department
  —in person and over the phone
• Accurately collect and manage customer and vehicle information
• Document customer concerns with clarity and attention to detail
• Coordinate scheduling and service flow to keep operations efficient
• Prepare estimates and ensure accuracy in repair orders
• Support Service Advisors and technicians with administrative coordination
• Track vehicle progress and proactively communicate updates
• Review and finalize invoices with precision
• Deliver clear, professional explanations of completed work and charges
• Maintain organization in a fast-paced, high-volume environment

We’re looking for someone who stands out, not blends in.

• Highly organized and detail-driven
• Polished communicator (both written and verbal)
• Energetic, confident, and professional
• Comfortable managing multiple priorities without losing accuracy
• Tech‑savvy and quick to learn new systems
• Customer‑focused with a problem‑solving mindset
  , not just a “task” mindset
• Reliable, accountable, and career‑oriented
• Bilingual (Spanish and English) is a plus

No automotive experience required — we will train the right person with the right mindset.

• High school diploma or equivalent
• Ability to stay on your feet for extended periods
• Comfortable working in a fast‑paced environment where standards are high

• Competitive pay (based on professionalism and capability)
• Flexible scheduling options
• Health insurance
• PTO & sick leave
• 401(k)

• Work in a modern, state‑of‑the‑art facility
• Be part of a high‑performing, professional team
• Gain valuable operational experience in a growing industry
• Build a long‑term career path, not just a job

We are serious about building a strong team.

If you are looking for a role where effort is optional or details don’t matter
, this is not the position for you.

If you are ready to grow, learn, and perform at a high level
, we encourage you to apply.