Business Support Analyst Senior - Accounting

** Why USAA?*
* At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

** The Opportunity*
* As a dedicated Business Support Analyst Senior, you will analyze complex business, financial, and operational data to support business planning, process optimization, and informed decision-making. Leveraging accounting knowledge and an understanding of reconciliation processes, you will identify opportunities to improve end-to-end processes, automate workflows, strengthen controls, reduce risk, and deliver business value through cross-functional collaboration.

We offer a flexible work environment that requires an individual to be  
** in the office 4 days per week.
** This position can be based in one of the following locations:
San Antonio, TX, or Charlotte, NC

Relocation assistance is  
** not
* * available for this position.

** What you'll do:*
* + Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.

+ Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.

+ Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.

+ Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.

+ Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

+ Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.

+ Maintains broad business knowledge, stays current on key business strategies & initiatives and identifies opportunities for support and enablement.

+ Assists with the documentation of new and revised departmental procedures.

+ Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products.

+ Serves as a resource to team members on escalated issues of a routine nature.

+ Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls.

+ Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.

+ Contributes on policies, standards, risk management and controls related to relevant processes.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

** What you have:*
* + Bachelor's degree; OR 4 years of relevant education and/or experience.

** Experiences that will support your success:*
* + 6 years of experience in end-to-end business analysis, financial operations, accounting support, and/or operational planning, including requirements gathering and documentation, reconciliation processes, data analytics, process optimization, and current/future state analysis in support of business initiatives and operational excellence.

+ Advanced knowledge of systems coordination, financial and operational process improvement, automation identification, process optimization, risk management, and the development of management information requirements that support business objectives and decision-making.

+ Knowledge of business operations, accounting principles, reconciliation processes, internal controls, and systems/business requirements processes, with the ability to connect operational activities to financial outcomes.

+ Experience facilitating and driving collaboration across business partners to establish common understanding of business requirements, implement standardized enterprise processes, and influence positive business outcomes.

+ Knowledge of business analysis and reporting tools such as MS Visio, MS Excel, Tableau, SQL, and process automation solutions.

+ Experience identifying and implementing automation opportunities, process efficiencies, and control enhancements that reduce risk, improve data quality, increase operational effectiveness, and add measurable business value.

** What sets you apart:*
* + Experience leading complex reconciliations, investigating variances, identifying root causes, and implementing…