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Knowledge & AI Service Lead
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-08-22
Listing for:
PenFed Credit Union
Full Time
position Listed on 2026-08-22
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Pen Fed Credit Union is hiring a Hybrid Manager, Knowledge & AI Service to drive knowledge strategy, AI-enabled support experiences, and information architecture across multiple locations including San Antonio, TX. The role emphasizes governance, lifecycle management, and readiness for AI tools and agent‑assist capabilities.
The position reports on content governance, knowledge optimization, and stakeholder collaboration while mentoring staff and ensuring compliance with policies and laws.
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