Project Manager, Operations Management

Summary This position is responsible for overseeing the successful completion of Systems Integrations projects from point-of-sale through completion and customer signoff.

Hybrid

• Communicate efficiently and effectively between internal and external customers.
• Attend in-person project management and onsite project related meetings as necessary.
• Perform site visits on projects, as outlined in the PM manual, to verify Scope of services, equipment list accuracy, and site conditions/readiness to ensure proper installation and systems functionality.
• Develop project plan(s) in conjunction with the project team with the goal of delivering a successful installation within the goals of project timeline, budget, and other project success indicators.
• Facilitate customer Change Orders.
• Coordinate and/or verify installation logistics.
• Solve problems in a calm and orderly fashion as they arise to ensure quality and satisfaction. Follow up with the customer to make sure that the problem was solved appropriately.
• Aid Sales Engineers, Sales Representatives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project.
• Provide Systems Installers all necessary information to complete equipment installation, including a handover meeting prior to the start of each installation.
• Review completed projects, making sure that the project is completed accurately and to the customer’s satisfaction.
• Answer or facilitate the answer to technical questions and concerns on current and completed System Integration installations.
• Provide Sales Support Staff and Management with up to date project billing information and project status updates.
• Verify and coordinate the creation and/or updating of all relevant project closeout documentation (as-builts, user-guides, signoffs, etc.) at project completion.
• Provide basic system training to customers as needed.
• Update project tracker and other internal measurable documents.
• Recognizing and channeling potential future sales opportunities.

• Excellent organizational skills.
• Exceptional time management and prioritization skills. Ability to effectively manage multiple projects and timelines simultaneously.
• Ability to communicate clearly in written and verbal form. Ability to write clear and timely emails.
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to work under pressure with minimal supervision, while additionally demonstrating expertise in handling difficult or escalating situations in a calm and professional manner.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read and mark-up blueprints of installation projects. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Secondary diploma required, Bachelor’s degree is preferred.
• PMP Certification a plus. Candidates will be expected to pursue PMP certification as a condition of any employment offer for this position.
• 2 years’ related experience and/or training in audio/visual design or full life-cycle project management.
• An equivalent combination of education and experience totaling five years may be substituted for the degree.
• Knowledge of audio/video systems to include video (projection, production, switching and distribution methods)

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