Business Analyst, Technical Enablement

Description:

The Opportunity (What This Role Really Means)

Our Technical Enablement team is the bridge between what our clients need and what our platform can deliver. As a Business Analyst, you'll be the voice of the client—leading conversations, translating complex business requirements into clear specifications, and making sure nothing gets lost between "what they asked for" and "what we build." You'll work in a paired model alongside Technical Consultants so you can focus on the relationship and requirements side while they focus on the technical build.

It's a structure designed to make everyone better at what they do best.

This isn't a role that exists in a silo. You'll talk to anyone you want, contribute to discussions across teams, and see how your work directly impacts our clients' success. Because when you can trace your daily tasks to real outcomes, work actually feels worthwhile.

Here's what you'll actually be doing:

• Serve as the primary point of contact for client MSP accounts, managing ongoing communication, timelines, and deliverables so clients always know where things stand.
• Lead discovery sessions and client meetings to gather, clarify, and document requirements - translating business needs into clear, actionable specs for the technical team.
• Advise clients on standard Practifi functionality versus custom builds, guiding them toward best-practice solutions that maximize value.
• Coordinate with Technical Consultants, Client Success, and leadership to keep projects on track and resolve issues before they escalated.

• You'll navigate a learning curve—with a dedicated Practibuddy by your side.
• Our documentation is robust, but evolving; feedback is valued.
• Curiosity is celebrated - questions are encouraged.
• We solve challenges as a team, not in silos.

• Annual Learn bucks stipend for continued education.
• Transparent, real promotion pathways - we grow from within.
• Direct exposure to leadership and multiple departments.
• Space to experiment, fail fast, and innovate.

• 3-5 years of experience in a business analyst, requirements analyst, or client-facing consulting role within SaaS, fintech, or professional services.
• Demonstrated ability to lead client meetings independently and demonstrate value of technical projects, translating business needs into actionable plans.
• Experience managing multiple concurrent client engagements with strong organizational and prioritization skills.
• Familiarity with CRM platforms (Salesforce preferred).

• Someone who's comfortable being themselves (pets bombing Zoom calls welcome).
• Curiosity about how things work and how they could work better.
• Appreciation for transparency (we share everything - pay, challenges, wins).
• Collaborative spirit (our Slack channels cover everything from work projects to reality TV).

• Competitive salary: $75,000 - $95,000 (yes, we're transparent about pay).
• 20 days paid vacation, 10 days paid sick, 3 paid personal days, 3 paid volunteering days (all annual from day one).
• Comprehensive benefits package.
• Annual Learn bucks for continued education.

• Your Practibuddy:
  Someone dedicated to helping you succeed from day one.
• Real Work-Life Integration:
  Not just a buzzword - we actually mean it with flexibility.
• Bi-annual Summits:
  Chicago gatherings for connection, collaboration, and yes, celebration (trust falls optional).
• Genuine Connections:
  What you see on video calls is what you get in person.
• Internal Celebrations:
  We celebrate big and small wins in Slack and IRL.
• Cross-Team
  
  Collaboration:
  
  Talk to anyone, contribute anywhere.

• Growth:
  Learn bucks, promotions from within, encouraged skill development.
• Collaboration:
  
  Cross-functional projects, open communication, mutual support.
• Transparency:
  Open pay scales, honest feedback, regular pulse surveys.
• Curiosity:
  Permission to experiment, questions welcomed, continuous improvement.
• Integrity:
  Real client feedback drives decisions, authentic relationships matter.