Manager, Information Governance Operations

Job Description

At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success.

With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors.

The national Manager, Information Governance Operations role oversees the day-to-day operation of the firm's Information Governance program. Working closely with the Director, Data Privacy and Information Governance, this role translates strategic objectives into operational execution while ensuring information assets are managed in accordance with firm policies, client requirements, ethical obligations, privacy requirements, and regulatory standards.

The Operations Manager provides leadership for Information Governance personnel, develops operational metrics and reporting, drives process improvement initiatives, and partners with attorneys, administrative departments, IT, Information Security, Risk, and Compliance teams to modernize and mature the firm's Information Governance capabilities.

This position requires in-office attendance from time to time in accordance with the firm's hybrid work policy.

Responsibilities include, but are not limited to:

• Direct day-to-day operations of the Information Governance team.
• Establish operational priorities, workload distribution, service standards, and performance expectations.
• Supervise, coach, mentor, and develop Information Governance personnel.
• Develop staffing plans, succession planning strategies, and professional development opportunities.
• Monitor operational performance and identify resource requirements.
• Promote a culture of accountability, collaboration, customer service, and continuous improvement.

• Oversee attorney onboarding, integration, and data migration activities.
• Manage attorney offboarding, ensuring secure and compliant transfer, retention, and disposition of information assets.
• Oversee client and matter transfer activities across offices and practice groups.
• Ensure compliance with client requirements, ethical obligations, retention requirements, and firm policies during onboarding and offboarding activities.
• Partner with attorneys, legal assistants, Records, Conflicts, Information Security, and IT to facilitate efficient matter mobility processes.
• Monitor service delivery metrics related to onboarding, offboarding, and matter transfer activities.

• Oversee governance of enterprise repositories, including iManage, SharePoint, One Drive, and future governance platforms.
• Establish and maintain workspace governance standards, metadata standards, organizational structures, and information architecture requirements.
• Direct repository remediation, restructuring, and standardization initiatives.
• Ensure governance principles are incorporated into repository design and administration.
• Partner with IT and Information Security to strengthen repository governance controls and information protection practices.

• Oversee active and inactive file management programs across all offices.
• Direct records retention, disposition, archival, and destruction activities.
• Ensure compliance with retention schedules, client requirements, regulatory obligations,