Sales Support Specialist

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The Sales Support Specialist serves as a key liaison between the U.S. Commercial organization and internal cross-functional teams to deliver an exceptional customer experience throughout the order lifecycle. This role is responsible for supporting end-to-end order management activities and partnering closely with Sales, Customer Care, Operations, Supply Chain, Finance, Logistics, and other business functions to ensure timely, accurate, and efficient order processing.

This position plays a critical role in maintaining customer satisfaction, supporting revenue-generating activities, and driving operational excellence.

• Support the end-to-end order lifecycle, including order receipt, entry, fulfillment coordination, invoicing, and post-sales support to ensure a seamless customer experience.
• Serve as a primary point of contact for order-related inquiries, collaborating with internal teams to resolve issues, manage exceptions, and ensure timely order execution.
• Analyze business processes and workflows to identify opportunities for continuous improvement, increased efficiency, enhanced accuracy, and improved customer satisfaction.
• Maintain accurate customer and order records within enterprise systems and ensure data integrity across business processes.
• Participate in special projects and cross-functional initiatives as assigned.
• Perform other duties and responsibilities as needed to support business operations and customer requirements.
• Monitor order activity, proactively identify potential risks or delays, and take appropriate action to minimize customer impact.
• Foster strong working relationships with internal and external stakeholders to ensure a high level of customer satisfaction.
• Ensure compliance with established policies, procedures, and service-level expectations while maintaining a high standard of operational excellence.

• Experience with SAP or similar ERP system is highly preferred
• Experience with Sales Force or similar CRM system is preferred
• Demonstrated proficiency in MS Word, MS Excel, and email systems are required
• Proactive self-starter that drives for results
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Customer Advocate with…