Sr. Product Manager; Search Prod. Exp., Retrieval Recommendations) Austin or SA, TX

As a Senior Product Manager for Search and Product Experience and Retrieval, you will lead product strategy and execution across search, category browse, recommendations touchpoints, and discovery surfaces. You will own retrieval strategy, partner with recommendations owners on shared infrastructure, and work with business and technology stakeholders to deliver experiences that improve customer engagement, basket size, and loyalty. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service.

"Partner-owned" means our most important resources – People – drive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company.

Experienced product manager who is curious, empathetic, and data-driven, with strong business acumen related to enterprise organizations and e-commerce/retail at scale, and can apply those skills to the delivery of complex technology solutions for Customers, Merchants, Suppliers, and internal Partners.

Search & Product Experience – Primary Ownership

• Owns search strategy end-to-end, including category browse, search filters, product availability data, and customer-facing search surfaces. Prioritizes roadmap and manages phasing across quarters.
• Owns retrieval strategy entirely, defining how products surface across all search and category touchpoints. Manages hybrid search, intent classification, and retrieval quality metrics.
• Owns repurchase experience strategy and implementation end to end.
• Manages product data & attributes as a platform capability, ensuring product information and attribution is available, consistent, and actionable across search, recommendations, and merchandised experiences. Partners on upstream data availability with merchandising and platform teams and owns the end experience/data activation roadmap.
• Partners strategically with personalization leadership to ensure recommendations leverage retrieval innovations. Coordinates on shared infrastructure and validates that models have the data signals they need
• Supports recommendations and personalization roadmap and models on initiatives affecting shared discovery surfaces. Aligns on metric frameworks and helps communicate features to stakeholders

• Manages multi-quarter delivery plans, dependencies, blockers, trade-offs, and phasing across cross-functional teams.
• Collaborates with merchandising, retail media, customer lifecycle, growth, engineering, design, data science, and analytics partners to align priorities, business cases, success metrics, and expected customer/business impact.
• Defines measurement strategy for search and retrieval, including quality targets, relevance KPIs, experiment design, A/B testing, and launch recommendations based on results.
• Synthesizes customer research, merchant feedback, search logs, and competitive intelligence into hypotheses, roadmap decisions, specifications, and user stories.
• Leads workshops, mentors junior PMs and analysts, and helps teams resolve ambiguity early.

• A related degree or comparable formal training, certification, or work experience
• 5+ years of experience in product management / development related to e-commerce, personalization, search, data/ML products
• Strong experience shipping cross-platform, data-driven features at scale and iterating based on experimentation

• Comprehensive knowledge of voice of the customer techniques and product management tools (e.g., JIRA, Confluence)
• Advanced analytical skills: interpret logs, construct offline evaluation…