Credits and Collections Analyst

Pay Range: $15.00hr - $20.00hr Job Overview:
The manager is seeking a candidate for an entry-level position, such as a Graduate, who can commit to three years of service. The successful candidate will have experience with government contracts, purchase orders, data analysis, reconciliation, and proficiency in Microsoft Excel. The role requires an independent problem solver and self-starter.

Experience with SAP, ERP, or Oracle is a plus. In this role, the candidate provides critical operational support to the Customer Financial Services team by managing data entry activities, portal administration, invoice processing, credit card transactions, reporting, and customer support functions. This role serves as a centralized resource to ensure accurate transaction processing, timely account updates, and efficient workflow management across multiple ERP systems and customer portals.

Responsibilities:
Proactively review and upload billings to respective customer portals. Serve as the point of contact for credit card processing. Provide exceptional customer support, responding to account queries in a timely and professional manner. Proactively escalate issues to internal support partners and senior management as appropriate. Identify and communicate process improvement opportunities to the manager as appropriate.

Qualifications:

Knowledge of government and commercial collections. Strong verbal and written communication skills. Superior customer service skills. Good administrative skills. Strong attention to detail and goal orientation. Ability to prioritize and manage multiple responsibilities. Strong Microsoft Excel skills. Ability to work independently and in a team environment, multitask, set own priorities, adapt to a changing environment, and lead without authority.

Preferred Qualifications:

Direct experience with SAP. Working knowledge of Microsoft Office. Experience working in a shared service center. Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc.

is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.