Supervisor, Operations

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.

PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit

PCG Health team helps our clients meet the complex financial, regulatory, and operational challenges of today’s changing health care landscape, so they can provide the best care, most effectively, to those they serve. Our in-depth programmatic knowledge and regulatory expertise help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance.

Services:

• Third Party Administrator Services

• Enhance Health and Public Safety Services

• Claims Processing Services and Solutions

• Consulting and Advisory Services

• Cost Allocation Plans and Time Studies

• Cost Settlement and Supplemental Payment Strategies

• Healthcare Access and Markets

The Operations Supervisor oversees Site Visit Reviewers and supports daily screening operations by coaching staff, monitoring productivity and record-review workflows, coordinating documentation, scheduling, time off, travel, hiring, training, evaluations, time sheet approvals, and onboarding. The role partners closely with Lead Scheduling, Quality Assurance, Training, and Onsite leadership to resolve technical or scheduling issues, communicate findings, document provider interactions, maintain operational trackers and spreadsheets, ensure staff deliverables are completed, and elevate concerns to the Operations Manager as needed.

The supervisor also mentors direct reports and assist the project QA/training team as needed.

• Plans, organizes, and directs the activities of assigned staff and distribute workflow accordingly.
• Coordinates project activities with the project team, management and the client.
• Provides federal policy, procedure, and regulation consultation.
• Participates in weekly status updates and monthly status reports with clients and project team.
• Manages and tracks project budget and invoicing.
• Ensures that assigned staff reach and maintain productivity and quality assurance goals.
• Participates in all OMS staff trainings.
• Conducts staff performance evaluations.
  
  Analyzes financial reports and data sets for compliance with state and federal standards.
• Coordinates and completes special projects as assigned.

• Excellent communication, interpersonal and client-facing skills.
• Ability to work independently and on a team.
• Ability to organize and plan work efficiently within set time limits.
• Ability to understand and interpret federal and state laws and regulations.
• Ability to analyze and manage significant amounts data and produce written reports.
• Ability to effectively communicate project status, issues and information to the client.
• Ability to manage a team and effectively coordinate project tasks across multiple counties.
• Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.

• Bachelor degree or higher, preferably in Business, Business Administration, Accounting, Social Work, Public Policy, or other closely related fields.
• 3+ years of relevant work experience in the fields of vocational rehabilitation, disability services, employment…