Assistant Estimator

The Assistant Team Estimator supports the bids team by processing work orders, writing estimates, managing bid revisions, and keeping client portals accurate and up to date.

This is a detail-oriented, production-focused remote role
. The right person is fast and efficient when working in client portals, accurate with pricing, and proactive about keeping tasks moving.

• Write and submit estimates within the same business day for all assigned work orders.
• Clear your assigned portion of the bids queue every business day before end of day.
• Prioritize critical or urgent work orders marked Ready for Office and submitted before 4:00 PM. These must be completed the same day.
• Notify the Team Estimator by 3:00 PM if your queue cannot be cleared that day.
• Apply established pricing standards accurately to every bid.

• Acknowledge all bid revisions in the client portal on the same day they are received.
• Follow up on every open revision daily until it is resolved.
• Ensure every open revision has a documented status update in the portal before the end of each business day.

• Work fluently across client portals such as Lessen, MSR, AMH, and similar platforms to submit bids, update statuses, and log activity.
• Log all bid activity and client communication in the appropriate portal within 24 hours.
• Maintain accurate and up-to-date records across all assigned work orders.

• Respond to bid-related client inquiries within four business hours.
• Call clients directly when questions or concerns cannot be resolved through portal notes alone.
• Communicate directly with technicians when their pricing does not align with established standards. Address discrepancies before the bid is submitted.
• Escalate issues to the Team Estimator when they cannot be resolved through direct communication.
• Write all bids within approved margin thresholds.
• Escalate any bid that falls below the defined margin threshold to the Team Estimator before submitting it
  .

Experience with Lessen, MSR, AMH, or other institutional property management portals is strongly preferred. Candidates who can demonstrate hands-on portal experience will be prioritized.

• Strong attention to detail; accuracy in pricing and documentation is essential.
• Ability to manage a high-volume queue while meeting daily production expectations.
• Clear and professional written and verbal communication skills.
• Ability to work independently in a remote environment with minimal oversight.
• Reliable availability during core business hours.
• Stable, high-speed internet connection for consistent portal access throughout the business day.
• Experience using web-based client portals or work order management platforms.

• Hands-on experience with Lessen, MSR (Maintenance Service Requests), AMH portals
  , or similar institutional SFR platforms.
• Background in property maintenance, facilities management, or field service coordination.
• Previous experience writing or reviewing repair estimates, bids, or scopes of work.
• Familiarity with NTE (not-to-exceed) pricing structures and margin-based bid writing.
• Experience in a bids, estimating, or work order coordination role.