Learning and Development Consultant AZ_Mesa_HQ

The Learning & Development Consultant leads the learning, knowledge management, and role-readiness framework for Verra Mobility's Title & Registration (T&R) operations. The role owns the operational learning lifecycle - from contractor onboarding and role-based training through certification, annual recertification, knowledge governance, and continuous capability development - while ensuring training remains aligned with client requirements, state/DMV changes, quality expectations, and evolving business processes.

This role operates across all T&R processing locations - Sun City, AZ;
San Antonio, TX;
St. Pete, FL; and Bradenton, FL - and partners closely with Operations, Product, Technology, Government Relations, Human Resources, Quality, and subject matter experts. The manager also serves as a learning and change-enablement partner for State Expansion, T&R Modernization, and DMV/State Modernization initiatives.

· Lead the T&R operations learning and development framework, establishing consistent standards for role readiness, curriculum, certification, recertification, and knowledge management across all processing locations.

· Coordinate contractor onboarding and operational training; partner with Human Resources and Operations to support role-specific training for new and existing FTEs while preserving HR ownership of employee onboarding.

· Design, develop, and maintain instructor-led, virtual, and digital learning using Articulate 360 and other approved authoring tools.

· Administer and manage the Learning Management System (LMS), including course setup, assignments, learner records, completion tracking, reporting, content governance, and audit readiness.

· Build and manage role-based certification and annual recertification programs, including assessments, proficiency standards, retraining requirements, and completion governance by role.

· Facilitate formal individual and group training, train-the-trainer sessions, workshops, and targeted retraining based on quality, performance, process, regulatory, or client needs.

· Own the governance and maintenance of T&R training materials, SOPs, job aids, knowledge articles, and learning repositories to ensure content is current, controlled, and accessible.

· Partner with Operations and subject matter experts to develop, maintain, and communicate client-specific work instructions and process documentation.

· Establish learning effectiveness measures and dashboards, using completion, assessment, quality, productivity, proficiency, and operational performance data to identify capability gaps and improve training outcomes.

· Partner with site leaders and functional teams to assess learning needs, prioritize development plans, and translate operational changes into effective learning and communication solutions.

· Provide multi-site learning and operational support across Sun City, AZ;
San Antonio, TX;
St. Pete, FL; and Bradenton, FL, driving consistency in training, knowledge sharing, communications, and execution.

· Lead learning and change-readiness support for State Expansion initiatives, including new-state training plans, process readiness, documentation, role impacts, communications, and implementation support.

· Partner on T&R Modernization initiatives by translating new workflows, automation, AI-enabled capabilities, system changes, and operating-model changes into role-based learning and adoption plans.

· Support DMV and State Modernization efforts, including new state platforms, regulatory changes, electronic processing, licensing, renewals, quality assurance, system migrations, and other state-specific modernization projects.

· Partner with project and operational leaders to assess change impacts, define training requirements, coordinate…