Community Standards Administrative Assistant

Overview

Community Standards Administrative Assistant  role is the first point of contact for the Community Standards Department, supporting the implementation and enforcement of CC&Rs, handling resident inquiries, and providing information on HOA governing documents and violations. The position reports to the Community Manager and involves high daily interaction with residents onsite, via email, and by phone to deliver excellent customer service.

• Monitor estoppel for incoming resale requests, leasing violations, architectural compliance, and process Covenants letters as needed.
• Interpret and enforce property maintenance regulations and design guidelines; work with homeowners to achieve compliance when violations are found; maintain accurate records of complaints and inspections.
• Develop reports and meeting packets, handle walk-in traffic for submittals and inquiries; maintain Design Review files; assist the ARC coordinator with processing basic applications.
• Assist in answering incoming calls and provide front desk coverage as needed.

• Strong interpersonal skills, a positive customer service attitude, and tactful manner.
• Ability to multi-task and work well under pressure.
• Strong organization and time management skills.
• Strong verbal and written communication skills.
• Ability to build and maintain strong relationships.
• Strong computer skills with MS Office; knowledge in landscaping, architecture, or construction is highly valued.
• Experience in homeowner association operations and/or customer service is preferred.
• May require participation in evening meetings or weekend events as necessary.
• Must pass a pre-employment drug screen and background check.

• If driving is a requirement of the role, you must hold a valid state driver’s license for the class of vehicle, maintain a clean motor vehicle report, and have current automobile insurance at statutory limits. Notify Human Resources of any changes to motor vehicle standing. Motor vehicle reports may be reviewed periodically to ensure compliance.
• Physical requirements may include walking long distances on grounds, occasional lifting up to 25 pounds, extended sitting or standing, and use of technology.

We are committed to an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing job duties, please email

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401(k) contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Training and educational assistance
• A service-oriented team dedicated to your success

Location:

San Antonio, TX

Salary: $67,000.00 – $71,000.00 per year