Field Service Dispatcher

Immediately hiring a Field Service Dispatcher for a large residential construction company in San Antonio. The Field Service Dispatcher s main responsibility is to provide assistance to sales and operations in the field, coordinating with subcontractors, scheduling, and maintaining customer database.

Pay is up to $25/hr based on experience.

Shift is Mon-Fri 8:30am-4:30pm.

• Take customer incoming calls as needed to assist CSR’s and dispatcher.
• Schedule and coordinate all Special Teams calls as calls are received.
• Create calls in Service Fusion for all Special Teams calls.
• Close out service invoices with contractors and provide accounting with billing information as required.
• Dispatch subcontractors as needed.
• Debrief subcontractors after every call.
• Respond to messages left after hrs. as needed to assist CSR’s.
• Maintain the dispatch board / Schedule.
• Schedule and coordinate all Special Teams calls as calls are received.
• Review all warranty invoices and ensure all warranty parts are received in office if applicable.
• Forecast workload for 2-3 days out.
• Contact customers with a “parts pending” status as parts are received for scheduling.
• Order parts for special orders as needed.
• Update customer files as information is received.
• Maintain customer history as needed
• Forward checks and payments to accounting.
• Update service database from service ticket.

• High school diploma.
• Seeking at least 3 years related experience and/or training in customer service, dispatch, project management, or sales admin.
• Knowledge of industry is a plus.
• Must be able to manage scheduling and dispatching.
• Ability to multi-task and be organized.
• Proficient computer skills.
• Proficiency in customer filing and database management.
• Excellent communication.
• Friendly and positive attitude.

Please call/text