Customer Service Representative

Join Task Us as a Customer Service Representative.

Task Us is a leading provider of outsourced digital services and next‑generation customer experience for fast‑growing technology companies. We serve clients across social media, e‑commerce, gaming, streaming, food delivery, ride‑sharing, HiTech, Fin Tech, and Health Tech, leveraging a cloud‑based infrastructure.

Our People First culture has grown our workforce to roughly 45,000 employees in 23 locations across 12 countries.

• Competitive industry salaries
• Comprehensive benefits packages
• Professional growth opportunities
• Positive, inclusive workplace culture

• Deliver exceptional customer service and resolve issues efficiently on phone, email, and live chat.
• Research and provide accurate responses to customer inquiries.
• Navigate internal and external documentation to provide world‑class service.
• Identify and escalated priority or unresolved issues to appropriate internal teams.
• Route calls and document all customer interactions according to SOPs.
• Identify emerging trends and patterns in issues.
• Maintain high‑standard customer satisfaction and experience according to quality guidelines.
• Adhere to protocols, KPIs, guidelines, and company policies.
• Collaborate with team members and other departments to resolve issues and share knowledge.
• Participate in all mandated training and seminars.
• Understand and comply with Task Us policies and procedures.

• Computer literate and proficient with Windows OS, Apple OS, Microsoft Office, and Google applications.
• Familiar with customer support software such as Zendesk, Slack, and internal troubleshooting tools.
• Fluent in English, both written and oral.
• High school graduate.
• Typing requirement of 25 words per minute.

• Problem‑solving and critical‑thinking.
• Excellent written and oral communication.
• Adaptable and flexible in changing processes.
• Empathic toward customers with a customer‑centric approach.
• Team player, contributing to department initiatives and supporting colleagues.
• Open to feedback, eager to learn, and capable of improvement.

• Resilient, calm, and professional when dealing with challenging situations.
• Adaptable to dynamic business changes.
• Trustworthy and reliable with high integrity.
• Resourceful, detail‑oriented, and able to multitask.

• Competitive salary.
• Great benefits package.
• Professional growth opportunities.
• Fun and inclusive workplace.

Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other – Outsourcing and Offshoring Consulting.
Location: Remote.

Task Us will never solicit money from you during the application process, nor will we require any payment to proceed with your application.

DEI:
Task Us welcomes applicants from diverse backgrounds and provides necessary accommodations during the hiring process.

EEO:
Task Us is an equal‑opportunity employer and affirmative action provider. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply via Task Us careers page: