Call Center Agent

Job Advertisement for Think Tell Junction

Position: Call Center Agent

Location: San Antonio

Salary: $64,000 - $75,000 per year

Job Type: Full-time

Work Type: In-person (strictly on-site)

Think Tell Junction is a leading communication and consulting firm dedicated to connecting people, ideas, and technology. Our mission is to streamline communication strategies for businesses, ensuring clear, impactful, and tailored solutions. We value innovation, teamwork, and dedication and are committed to fostering a supportive and growth-oriented work environment.

We are seeking an energetic and dedicated Call Center Agent to join our dynamic team. In this role, you will be the voice of our company and the first point of contact for our customers. Your primary responsibility will be to assist callers with inquiries, provide product and service information, and resolve any issues they may encounter.

• Answer incoming calls in a professional manner and provide excellent customer service.
• Assist customers with inquiries related to products and services offered.
• Resolve customer complaints and issues efficiently and effectively.
• Document all customer interactions in the database for future reference.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Work collaboratively with team members to meet departmental goals.

• Bachelor's degree in Marketing, Communications, or a related field
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with social media platforms and basic digital marketing concepts
• Ability to work collaboratively in a team environment
• Strong organizational skills and attention to detail

• High school diploma or equivalent; additional education or certifications is a plus.
• Proven experience in a customer service or call center environment preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to effectively handle difficult situations and de-escalate conflicts.
• Proficient in using call center technology and computer systems.

If you’re looking to join a dynamic team and contribute to impactful projects, we’d love to hear from you! Apply today to be part of Think Tell Junction.

Note:

On-campus work in San Antonio, TX