Customer Outreach Agent

Overview

A Call Center in San Antonio, TX is seeking well-rounded, professional Customer Outreach Specialists to join their team. As a COS, you will work directly with customers to present offers or provide recommendations for account optimization and encourage the use and adoption of online tools. This white glove service role requires excellent customer service skills and the ability to establish strong internal partnerships with Sales, IT, and Finance to create mutually beneficial solutions.

As this is a brand-new program, flexibility is a non-negotiable in this role; the ideal candidate will be willing to adapt to the changing demands of the business.

March 2nd, 2026.

Hourly.

$19.50 (potential for increase after successful 90-day probationary period).

Day Shift, Monday-Friday, 8 AM-5 PM.

Day Shift, Monday-Friday, 10 AM-7 PM.

Onsite.

• Utilizing Project Management skills by working closely with the key partners to maintain a continuous flow of information specific to case status, and to identify potential issues and/or opportunities
• Conduct outbound customer outreach (manual and campaign-based) to provide updates, present offers, identify opportunities, and reinforce value.
• Building and nurturing collaborative relationships with support teams while consistently demonstrating professionalism and emotional intelligence
• Turning negative/neutral experiences into positive interactions based on a proactive approach
• Serving as a brand ambassador and advocate for your customers, throughout every contact, highlighting all our clients’ products and services
• Identifying plans and services that would suit customer needs to prevent future contacts
• Turning customer contacts into a sale or a save opportunity with a premium experience
• Demonstrating a high level of critical thinking when making decisions in customer resolution and considering the impact on our brand
• Supporting high-level escalations through the entire customer journey, including pain points, identifying the root cause of concerns, and working quickly to resolve them
• Proactively triaging high-risk accounts, flagging early signs of churn, and collaborating across departments to mitigate risk.
• Provide technical or account assistance in collaboration with Sales and Support teams.
• Document customer interactions thoroughly using CRM tools to ensure alignment and visibility
• Knowledge of and adherence to telemarketing laws

• Retention Customer Service: 1-2 years
• Customer Service, Account Management, or Customer Success: 1-2 years
• Familiarity with CRM systems such as Salesforce or Workflow Manager (WFM), and tools like Microsoft Office
• High understanding and performance with loyalty tools such as Compass & My solutions
• Strong analytical skills and attention to detail; ability to recognize patterns and trends in customer behavior.

• One or more years of Technical and Public Sector customer experience: 1+ years
• Previous experience working in a Secure Workspace (SWS) type environment or white room (no pen, paper, mobile or electronic devices, etc.): 1+ years
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience resolving customer issues, billing, and/or handling product Q&A

Thank you for your interest in joining Texas Staffing Solutions. We are a local, Woman owned employment agency with a passion and commitment to build careers and opportunities. We immerse ourselves in our client’s businesses and our Candidates’ careers to fully understand their priorities and goals. We obtain a thorough understanding of what our client’s recruitment needs are and put together a tailored recruitment solution.

We align talent with opportunity. Career Success is our goal.

Are you looking for your next career? Are you looking for a company that is focused on their employee’s success and future goals? Are you looking for a long-term career? Are you hard working, punctual and dependable? Join our team at Texas Staffing Solutions. We are here to build better opportunities.

Equal Employment Opportunity has been, and will…