Call Center Representative

Position Overview

We are searching for a Call Center Representative to join our growing team at Gohiya in San Antonio. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering outstanding customer service. If you're a clear communicator with a positive attitude and a passion for helping others, we’d love to meet you!

Full time

$16.00–$25.00 per hour

• Respond to a high volume of inbound customer calls with professionalism and care
• Assist callers by answering questions, resolving issues, and providing accurate information
• Maintain detailed and accurate records of customer interactions in our system
• Follow company policies and procedures while delivering top-tier customer support
• Escalate complex cases to the appropriate department or supervisor when needed
• Meet performance targets for call quality, resolution time, and customer satisfaction

• High school diploma or GED
• Basic computer literacy and ability to navigate call center systems
• Effective multitasking, problem-solving, and organizational abilities
  
  Customer-focused mindset and positive attitude
• Reliable attendance and punctuality

• Competitive hourly pay
• Performance-based bonuses and incentives
• Health, dental, and vision insurance options
• Paid time off and holidays
• Ongoing training and professional development
• A supportive and inclusive workplace culture