Customer Support Agent

Overview

Position: Customer Support Agent (Travel).
Location: San Antonio.
Salary: $64,000 - $75,000 per year.
Job Type: Full-time

Work Type: In-person (strictly on-site)

Think Tell Junction is a leading communication and consulting firm dedicated to connecting people, ideas, and technology. Our mission is to streamline communication strategies for businesses, ensuring clear, impactful, and tailored solutions. We value innovation, teamwork, and dedication and are committed to fostering a supportive and growth-oriented work environment.

• Provide assistance to customers via phone, email, and chat regarding travel inquiries and issues.
• Resolve booking discrepancies, cancellations, and other travel-related problems efficiently.
• Guide customers in selecting the best travel options based on their preferences and budget.
• Keep updated with the latest travel regulations and destination information to provide accurate advice.
• Document customer interactions in our CRM system to ensure comprehensive support tracking.
• Collaborate with travel partners and suppliers to ensure customer needs are met promptly and accurately.

• Bachelor's degree in Marketing, Communications, or a related field
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with social media platforms and basic digital marketing concepts
• Ability to work collaboratively in a team environment
• Strong organizational skills and attention to detail

• High school diploma or equivalent required;
  Bachelor's degree in a relevant field preferred.
• Previous experience in customer service or support roles, preferably in the travel industry.
• Excellent verbal and written communication skills with a strong customer focus.
• Strong problem-solving skills and the ability to think on your feet.
• Familiarity with travel booking systems and CRM software is an advantage.
• Ability to work flexible hours including evenings, weekends, and holidays as needed.

If you’re looking to join a dynamic team and contribute to impactful projects, we’d love to hear from you! Apply today to be part of Think Tell Junction.

Note On-campus work in San Antonio, TX