Customer Service Coordinator – 1st shift

Customer Service Coordinator – 1st shift

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Drop Trailer, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the go‑to support for our sales reps, directly helping grow the company.

• Compensation starting at $16.50/hour + year‑end bonus and merit increases
• Health, Dental and Vision coverage with $0 out of paycheck + 401(k) with company match
• Advancement opportunities with structured career paths
• Up to $5,000/year in tuition reimbursement
• Employee referral bonus opportunities
• Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

• 1+ year customer service experience preferred
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 6010 Exchange Pkwy Suite 200, San Antonio, TX 78238

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.