Associate Claims Specialist, Multiline; Claims Service Center

About the Opportunity

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Begin your career with Nationwide on May 11, 2026 — proudly recognized as one of the Fortune Top 25 Best Companies to Work For!

We are primarily hiring in Des Moines, IA for this role. New hires will be required to work in office for the first 12 months of the role. Candidates outside Des Moines may also be considered if they have previous Nationwide experience in comparable roles, including prior experience in our call centers.

Starting Base Salary: $45,630 annually (Approximately $22.64/hour, based on a 38.75‑hour workweek). Actual compensation may be higher (up to $50,700) depending on relevant skills and experience.

We invest in your success. Starting May 11, you will participate in our award‑winning 11‑week, instructor‑led training program designed to build a strong foundation for a long‑term career.

• Training Format:
  In‑person
• Schedule:
  
  Monday–Friday, 8:00 AM–4:30 PM CST
• Attendance: 100% attendance is expected due to the amount of content covered between May 11 and November 27.

After training, your schedule will be assigned based on business needs and will align with Claims Call Center operating hours:
Monday–Friday, 7:00 AM–7:00 PM CST. No weekend days required! After 12 months in the role, hybrid work schedules may be considered based on performance and business requirements.

• Strong customer service, empathy, and multitasking skills
• Call center experience (highly preferred)
• Insurance or claims experience (preferred)

Our Multiline claims professionals have unique roles, navigating across product lines to take care of our customers easily, efficiently and professionally. Working in this area provides a broader view of the enterprise, which could help you position yourself to advance. If you can handle a high volume and high level of complexity of claims, are comfortable with advanced technology and have the desire to help customers and deliver on Nationwide’s promise, we want to hear from you!

As an Associate Claims Specialist, you'll be responsible for providing an effortless experience on the most complex personal lines claims services functions. You'll conduct intake for first notice of loss and inquiries through phone, email, chat and text while promoting and providing outstanding customer service. You'll also be responsible for handling claims according to prescribed authority and standard claims methodologies, answering questions and providing guidance to policyholders, claimants, agents and others and creating an exceptional customer experience while contributing to individual and team performance expectations.

In addition, you'll handle non‑routine calls and complex service requests, frequently serve as a technical resource to team members and provide guidance on related issues. And you'll assist with all claims services call overflow (auto, property, commercial) and property catastrophe (CAT) support.

• Delivers a positive customer service experience to internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct while providing the delivery of outstanding claims service.
• Authorizes and/or approves all claims payments within the delegated authority or within the maximum limits as outlined in company policies and procedures.
• Determines the best course of action for the handling of each individual claim, with moderate direction and oversight. These options include the use of the Property Repair Network.
• Completes Notice of Loss and may determine certain policy…