Member Debt Representative - Collections Job San Antonio area,Texas USA,Customer Service/HelpDesk

Member Debt Representative-Collections

Location :
San Antonio, TX - onsite
Rate Offered : $14-15/Hour on W2 without benefits all inclusive.
Duration :
Long Term Project

Multiple Open Roles

Collection exp is must
Inbound outbound both will be there

Domain :
Credit cards / Auto/ Deposit

Key Responsibilities:

Engage with members through 100% phone-based interactions to understand their financial circumstances related to delinquent accounts, providing customized solutions and education to improve their overall financial well-being and resolve outstanding balances.
Utilize strong analytical and problem-solving skills to quickly assess the reasons behind account delinquencies and develop effective strategies for resolution, including exploring payment options and financial assistance programs.
Employ exceptional communication and negotiation skills to establish mutually agreeable payment arrangements, adhering to established guidelines and regulatory requirements for collections activities.
Leverage critical thinking to navigate complex and potentially sensitive situations, identify potential risks, and ensure compliance with all applicable local, state, and national laws and regulations governing collections practices.
Maintain meticulous records of all member interactions, collection attempts, and outcomes in the designated database, ensuring accurate and up-to-date information for compliance and audit purposes.
Effectively manage multiple tasks and prioritize responsibilities in a dynamic, Windows-based environment, while adhering to collection-related performance metrics
Service both inbound and outbound phone calls across all customer product lines, leveraging animated
and manual outbound dialing systems to collect payments and arrange payment plans, while consistently meeting performance standards specific to the collections function.
Complete necessary account verification and maintenance tasks with precision and attention to detail, ensuring accurate records for collections activities

Minimum Qualifications

2 years of experience in a customer-facing role requiring strong communication, problem-solving, and multitasking skills. Experience in collections, customer service, sales, account management, education, or counseling is highly valued.
Demonstrated ability to effectively communicate complex information clearly and concisely, both verbally and in writing, particularly in sensitive or challenging situations.
Proficiency in using computer applications within a Windows-based environment; ability to quickly learn and adapt to new software and systems relevant to collections activities.
High school diploma or GED.

Preferred Qualifications:

College degree or Certification in a related field (e.g.. Business, Finance, Communications).
Experience in the financial services industry, specifically be collections,
Demonstrated ability to quickly learn and adapt to new regulations, guidelines, and software systems, even without prior experience in o directly related role
Knowledge of collections regulations and compliance requirements (o.g., FDCPA).
Proficiency in negotiation techniques and conflict resolution especially in a collection's context.
Experience with auto dial systems and Microsoft Office Suite (Excel, Word),

Essential Skills:

Communication Mastery Ability to articulate complex information clearly and empathetically, even in
difficult conversatiois
Problem Solving Prowess:
Proven ability to analyze situations, identify root causes of delinquency, and develop effective collection strategies.
Critical Thinking Acumen:
Capacity to evaluate information objectively, make sound judgments under pressure, and ensure compliance with regulations.
Multitasking Expertise:
Ability to manage multiple priorities and responsibilities efficiently in a fast- paced collections environment
Adaptability & a Growth Mindset
Negotiation Skills
Empathy and Resilience
Information Technology Aptitude
Demonstrated ability to comprehend knowledge of Collections Regulations

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.