Product Support Representative - Diabetes Care

About the Role

Mini Med is on a mission to transform diabetes care. As a Product Support Representative, you will respond to customer inquiries, troubleshoot Mini Med products, mobile applications, and digital tools, and deliver clear, accurate guidance. You will document interactions accurately in CRM and internal systems and be flexible to work evenings and weekends as part of a team supporting customers 24/7.

• Respond to customer inquiries via phone and chat, providing timely and effective troubleshooting for Mini Med products, mobile applications, and digital tools.
• Identify customer needs and deliver clear, accurate technical guidance to resolve issues with confidence and care.
• Troubleshoot customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommend corrective action.
• Document customer interactions, product concerns, and resolutions accurately in CRM and internal systems to support quality and product development programs.
• Uphold Mini Med's commitment to outstanding customer service in every interaction.
• Flexibility to work evenings and weekends as part of a team supporting customers 24/7.

Full‑time, 40 hours/week. Five days a week (multiple shifts). Availability required 7 days a week, including evenings and weekends. 8‑hour shifts scheduled between 7:00 AM – 8:00 PM.

On-site – 18302 Talavera Ridge, San Antonio, TX.

Pay: $21.00/hour plus performance‑based bonus.

Paid training begins July 20 2026. Candidates must be available to attend training July 20 2026 to September 4 2026 to be considered.

• 4 years of relevant technical support/customer service experience and high school diploma (or equivalent) OR 2 years of experience and associate's degree OR bachelor’s degree (preferred).

• Excellent interpersonal skills.
• Diabetes product knowledge.
• High attention to detail.
• Exceptional problem‑solving and troubleshooting skills.
• Results‑driven.
• Critical thinking.

Employees are required to be independently mobile, interact with a computer, and collaborate with peers. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mini Med offers a competitive salary and flexible benefits package. Eligible regular employees (20+ hours/week) receive health, dental, and vision insurance, health savings account, flexible spending account, life insurance, long‑term disability leave, dependent daycare spending account, 401(k) with company match, short‑term disability coverage, paid time off and holidays, employee stock purchase plan, and employee assistance program. Short‑term incentive called short‑term incentive (STI) is available.

Mini Med provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

Reasonable accommodations are provided for qualified individuals with disabilities. Mini Med participates in the federal E‑Verify program.