Customer Account Representative

About Fox Fruit

At Fox Fruit, we believe that every business deserves a smart, adaptive marketing partner. Our team of experts blends strategic insight and creative solutions to deliver results that matter. We are committed to fostering organic growth for our clients through innovative approaches tailored to their unique needs.

We are seeking a customer-focused and detail-oriented Customer Account Representative to support customer accounts and ensure a positive service experience. The ideal candidate will assist with account management, customer communications, and administrative support while maintaining accurate records and providing professional service.

• Respond to customer inquiries regarding account information and services.
• Maintain and update customer account records accurately.
• Assist customers with account requests, updates, and general support.
• Communicate with customers through phone, email, and other communication channels.
• Resolve routine customer concerns and elevate complex issues when necessary.
• Collaborate with internal teams to ensure timely service and issue resolution.
• Process documentation and maintain organized account records.
• Support reporting, data entry, and administrative tasks as assigned.
• Deliver professional and courteous customer service at all times.

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities effectively.
• Problem‑solving mindset and professional demeanor.
• Ability to work independently and as part of a team.
• High school diploma or equivalent preferred.