Bilingual English and Spanish Member Loyalty Representative; R14054

Bilingual English and Spanish Member Loyalty Representative (R14054)

Oportun (Nasdaq: OPRT) is a mission‑driven financial services company that puts its members’ financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full‑Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, following company policies and protecting members’ information.
• Work independently or as part of a team to meet daily lending and servicing goals.
• Engage in outreach efforts more than 50% of the time to educate potential members and drive new applications.
• Build relationships with local businesses and speak with owners and employees about Oportun’s services.
• Conduct outreach at flea markets, community events, and partner locations to increase awareness and capture leads.
• Actively engage people near Oportun retail locations, encourage store visits and assist with applications.
• Support community outreach and marketing events by distributing flyers and educating the local community.
• Use iPads or QR codes to start new applications during outreach activities.
• Perform light housekeeping to maintain a welcoming store environment, including trash removal, sweeping, mopping, and window cleaning.
• Use a computer intermittently (approx. 3–6 hours per day) for administrative tasks and member servicing.
• Stand while assisting members; may sit during non‑member‑facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations within a reasonable commuting distance as required.
• Model Oportun’s Core Values:
  On a Mission, As One, to Make it Better, Now.

• Bilingual in English/Spanish.
• Outgoing, sales‑focused, and enjoys speaking with people.
• Passionate about helping members, including prospective members through outreach and educational activities.
• Available to work weekends and flexible with a rotating schedule (set every two weeks).
• Reliable attendance to support store operations.
• Willing and able to work outdoors year‑round for outreach.
• Ability to lift/move objects up to 25 pounds as needed.
• Basic computer skills and ability to operate phones, scanners, and iPads.
• Ability to organize and file paper documents.

• Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
• Paid Time Off
• 16 paid hours (volunteer time off) to participate in volunteer activities each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Growth opportunities
• Opportunity to positively impact your community

The base hourly rate for this full‑time position is $17.00 – $18.00.

Hourly rates are determined by role, location and experience. The range displayed reflects the minimum and maximum for new hires in this role.

Compensation details listed in this posting reflect only the hourly rate and do not include other compensation elements or benefits.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre‑employment fees such as background checks, training or equipment.