Audience Services Representative

POSITION:
Audience Services Representative

LOCATION:
San Francisco, CA

HOURS:
Full-time, some evenings, weekends, and holidays required

COMPENSATION: $22.00/hour

• Reports to Director of Audience Services
• Handles large volume of in-bound sales calls.
• Maintains composure and fairness while handling complaints, ticketing problems, and customer service issues.
• Handles AV errors while booking/exchanging tickets in AV by letting a supervisor know, tracking the issue if it cannot immediately be solved, and following up with guest to complete sale.
• Assist theatre audiences with trip logistics (parking, dining suggestions, etc.)
• Making outbound sales and marketing calls as needed.
• Handling fresh desk inquiries – responding to emails in a timely manner.
• Provides general office support: data entry, mail, filing, and various projects like shredding.
• Available to work flexible hours including some night/weekend shifts.
• Takes metered mail to post office.
• Takes will call to either theatre.
• Other duties to include kitchen responsibilities for personal use of dishes and refrigerated food storage in an effort to maintain a clean, organized communal workspace.

• Work will take place in the ATG San Francisco Contact Center located in the Orpheum Theatre Building on Market Street, San Francisco
• ATG San Francisco, part of the Ambassador Theatre Group, is the preeminent theatrical entertainment company in the Bay Area, bringing live entertainment experience to San Francisco’s premier venues
• High level of guest interaction requires a patient, kind, and emotionally mature candidate
• Intimate knowledge of Audience View ticketing system and most Microsoft based software (training provided)

• Experience helping customers with diverse needs and personalities
• Ability to speak and understand English; second language greatly valued
• Previous box office and ticketing knowledge is considered a plus
• Ability to multitask (answer multiple phone lines, for example) while remaining calm and courteous
• Passion for and/or experience for the performing arts

• Strong organizational skills, attention to detail, reliability, and punctuality
• Ability to quickly learn and retain information
• Strong critical thinking skills
• General understanding of theatre etiquette, ticketing, seating

• Medical, dental, vision, life insurance, long-term disability, paid time off, 401k
• Invites to Opening Nights