Veterinary Client Service Representative

Veterinary Client Service Representative

Mission Animal Hospital

Full-time

San Luis Obispo, CA

Compensation is negotiable based on experience and credentials, with an expected starting range of $20-22 / hour. The actual salary will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

You’re the first point of contact at our GP front desk—answering phones, scheduling appointments, supporting check‑in/check‑out, processing payments, and documenting client communication accurately in the medical record.

You stay calm and kind in a busy lobby and keep the day moving by being organized, responsive, and detail‑oriented.

• 6+ months of veterinary front‑desk / CSR experience in a veterinary practice
• Comfortable with high call volume, appointment scheduling, and clear client communication (phone / in person)
• High school diploma or equivalent; able to document accurately in a practice management system (PMS)
• Experience processing payments, reviewing invoices/estimates, and maintaining confidentiality

• Answer incoming calls, triage routine inquiries, and schedule appointments appropriately; document client communications in the patient chart
• Support a smooth check‑in/check‑out process, including collecting required information and maintaining accurate client/patient details in the PMS
• Process payments, review invoices/estimates with clients as directed, and record transactions accurately in the PMS
• Communicate with clients regarding pet health questions and next steps, and share information on Thrive Membership options, medications, and additional treatments as appropriate
• Obtain relevant health history and client information and support the team in maintaining complete, organized medical records
• Provide excellent customer service through clear communication, empathy, and flexibility in a fast‑paced environment
• Other responsibilities as assigned

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses – ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

* Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements.