Facility Ambassador

Under immediate supervision, provides customer service assistance and assistance to parking facility patrons. May collect parking fees from customers using handheld credit card devices and monitors parking facilities. Working conditions are primarily in an outside environment with frequent exposure to temperature variations. Exercises no supervision.

Various parking locations in downtown San Antonio. Free parking is provided.

Work schedules vary and require day, evening, weekend, and holiday availability. Shifts rotate every 3 months and may be adjusted as needed for special events or operational requirements.

• Meets patrons and offers information regarding downtown events, attractions, hotels, dining, shopping, attractions, and transportation options.
• Provides customer service to patrons of parking facilities and the general public.
• Maintain an awareness of issues and events that affect the public at downtown parking facilities, such as street closures and downtown events.
• Responds to customer complaints and accidents.
• Monitors assigned parking facility and informs management of any unusual situations or incidents.
• Operates two-way communication radio.
• Prepares reports on certain daily activities.
• Occasionally collects parking fees from customers using handheld credit card devices.
• Performs related duties and fulfills responsibilities as required.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of increasingly responsible customer service experience.
• Complete an annual customer service training course provided by the city.
• Earn the city's Certified Tourism Training certification.

• Ability to earn the City of San Antonio’s Tourism Certification within the first six months of employment.

• Knowledge of collecting payment processes within the city.
• Knowledge of basic mathematical computations.
• Skill in operating handheld credit card devices.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to work well with others, including coworkers and the general public.
• Ability to communicate clearly and effectively.
• Ability to establish and maintain relationships with the general public.
• Ability to resolve problems.
• Ability to use and explain the proper use of parking facilities and equipment.
• Ability to perform all the physical, intellectual, and analytical requirements of the position including decision making.