Customer Care Representative; Bank Call Center

Benefits

• Affordable Medical, Dental and Vision coverage
• Outstanding 401k – Employer match up to 5%
• Paid Volunteer Hours
• Accrued Paid Time Off (PTO) & Paid Holidays
• Life Insurance and Long-Term Disability (company paid)
• Continuing Education Opportunities
• View all available benefit options k.

Hiring for an in-person role in San Antonio, Texas only, with potential for hybrid schedule after 90 days.

• Deliver enthusiastic, professional, quality customer service to Farm Bureau partners, members, non-members, and bank personnel.
• Create a warm and welcoming impression on the phone by demonstrating genuine interest in the customer and in helping them meet their financial needs.
• Provide customers with accurate information via voice, email, or chat, answering questions, and resolve customer complaints, inquiries, and requests regarding new and current credit card accounts.
• Outbound customer courtesy calls to notify, educate, and troubleshoot customer inquiries.
• Maintain a working knowledge of the credit card, lending and deposit products and services offered.
• Pursue personal development to achieve job proficiency and meets performance goals set within Customer Care Team.
• Responsible for being familiar with the entire credit card and loan process for consumer and business loans and credit cards.
• Report any signs of application fraud and identity theft.
• Gather required customer information, submit applications, and notify underwriting of any risk that the bank may encounter.
• Cross-train for other products and services.
• Meet customer service standards set for quality assurance purposes.
• Flexible to work during Farm Bureau Bank’s hours of operation; regular attendance required.

• High school diploma or general education degree (GED) required with some college work preferred.
• One (1) year customer service or call center experience preferred.
• Six (6) months or more credit card or banking experience required.
• Credit and background check will be required.

Farm Bureau Bank is an equal opportunity/affirmative action employer and complies with all applicable federal, state, and local fair employment practices laws. Farm Bureau Bank strictly prohibits and does not tolerate discrimination against team members, applicants, or any other covered persons because of race, color, religion or creed, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and gender identity) age, physical or mental disability, citizenship, veteran status, or genetic information, or any other characteristic protected by applicable federal, state, or local law.

All team members and anyone doing business with the Bank (including vendors, clients, and visitors) are prohibited from engaging in unlawful discrimination. This applies to all employment actions, including but not limited to, recruitment, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.