Help Desk Student Technician

Position Title

Help Desk Student Technician

Provides Level 1 phone and remote IT support to the UIW community on the Main Campus, including hardware and software assistance. Reports to the Help Desk Manager.

This is a student position open to current UIW students who may be hired through the Federal Work-Study Program or student employment.

• Provide walk‑in and phone support for PC and Mac systems.
• Perform account access, password resets, and account unlocks.
• Receive and document incoming calls and walk‑in requests in the tracking system.
• Logically troubleshoot common support issues.
• Communicate escalated issues to management and other support teams.
• Reset passwords and unlock user accounts as needed.
• Perform other duties as assigned.

• Excellent verbal, written, and listening skills.
• Ability to work effectively with individuals from diverse communities and cultures.
• Current UIW student approved for Federal Work‑Study program.
• Previous experience in customer service or related field.
• Hardware/software experience.
• Experience with MS Office Suite and Windows and Mac.

• Spring & Fall:
  Monday – Thursday 7 AM to 9 PM;
  Friday 7 AM to 5 PM;
  Saturday 10 AM to 2 PM.
• Summer/Spring/Winter:
  Monday – Friday 7 AM to 5 PM;
  Saturday 10 AM to 2 PM.
• Various shifts available to accommodate class schedule.

Ability to lift up to 50 lbs and move equipment such as computers and monitors. Must navigate a freight elevator.

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).