Customer Care Rep

Job#: 3038898

Job Description:

Customer Care Rep

Location:

San Antonio, Texas (Hybrid)

Role Overview

As a Customer Care Representative, you will support mobile app users by providing prompt and solution-oriented service. You will handle customer inquiries related to rewards, payments, and app functionality, primarily through chat and email, using templated responses to ensure consistency and efficiency. This role is ideal for a dependable and communicative individual. You will be part of a collaborative team that values reliability, especially during weekend remote shifts.

Key Responsibilities

* Resolve customer-facing issues related to the mobile app, including rewards and payment concerns.

* Communicate via chat and email using templated and free-form responses.

* Escalate issues appropriately following established protocols.

* Maintain consistent productivity and responsiveness, especially during remote weekend shifts.

* Ensure reliable internet access while working remotely.

Work Schedule

The work schedule is Saturday through Wednesday, from 1:00 PM to 10:00 PM. Work is performed remotely on Saturday and Sunday and onsite from Monday to Wednesday. Thursday and Friday are off.

Required Qualifications

Experience:

1-2 years of customer care, support, or intake experience via chat and phone.

Skills:

Candidates must have strong written communication skills and the ability to follow and adapt templated responses. Basic proficiency in Microsoft Office is also required.

Preferred Qualifications

* Familiarity with chat-based customer support tools.

* Understanding of mobile apps and rewards programs, especially in the fast-food industry.

* Ability to learn quickly and adapt to new systems.

* Prior experience supporting fast-food or retail customers.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process.  for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

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Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow…