Senior Customer Service Representative; Premier Banking

Position: Senior Customer Service Representative (Premier Banking)
About this role:

Wells Fargo is seeking a Senior Customer Success Representative in Consumer and Small Business Banking as part of Everyday Banking - Premier. Learn more about the career areas and lines of business at

In this role you will:

* You will deliver a best-in-class and exceptional experience while being an advocate for our Premier customers

* Support customers and resolve moderate to complex inquiries or issues for a variety of financial products and services through a variety of other channels

* Support affluent and High Net Worth customers with $250,000 or more in investible assets with Wells Fargo or own a Wells Fargo Premier Checking account by servicing a variety of more complex financial products, and services by phone with a one-call resolution

* Perform research to resolve moderately complex customer problems and provide a best-in class customer experience while adhering to work guidelines, policies, and regulations

* Receive direction from management and escalate non-routine questions when answering inquiries or resolving issues

* Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information

Training and

Schedule:

* You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo Premier banking products, procedures, and services.

* Training class starts on July 20, 2026 for 1 week. Training hours are between 8:00 am - 5:00 pm local time, Monday - Friday. You are required to attend the full duration of this paid week of training.

* Various schedules with a start time between 4AM - 10

Am. Varying days off. To be determined at job-offer. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.

Required Qualifications:

4+ years of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired

Qualifications:

* 1+ year of Everyday Banking Service Plus experience

* Call center experience in a banking/financial setting

* Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

* Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management

* Excellent verbal, written, and interpersonal communication skills

* Knowledge and understanding of consumer products, policies, and procedures; within a call center environment

* Ability to influence, educate, and connect customers to technology and share the value of digital banking options

* Good attention to detail and accuracy skills

* Ability to deliver solutions-driven results for one-call resolution through leveraging active listening, procedures and transaction authority entitlement

* Knowledge and understanding of online products, policies, and procedures; within a call center environment

* Ability to navigate multiple computer systems, applications, and utilize search tools to find information

* Experience delivering results in a fast-paced, deadline driven environment

* Ability to quickly learn business operations and processes

* Strong knowledge and understanding of Virtual Library

* Knowledge and understanding of Hogan

* Exposure to Wells Fargo CIV (Customer Information View) application

* Knowledge and understanding of High Net Worth (HNW) clients; affluent client services

* Basic Microsoft Office Skills

Job Expectations:

* Must be able to attend full duration of required training period.

* Willingness to work on-site at stated location on the job opening

Posting Locations:

* 2202 W Rose Garden Ln - 2nd Floor - Phoenix, AZ 85207

* 4101 Wiseman Blvd., San Antonio, TX 78251 (145781-TX-Building 102, San Antonio Ops Center)

Compensation:

* Starting at $25.50 an hour. Full Benefits

Posting End Date:

21 Jun 2026

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity…