Customer Service

Overview

Avalon Bay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds Avalon Bay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make Avalon Bay a great place to work.

The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within Avalon Bay’s inbound call center. This includes, but is not limited to, detailed account research, payment processing, requesting charge credits and debits, and basic assistance with company websites. Associates are also responsible for resolving customer inquiries and issues.

This position will be located out of our San Antonio, TX office. This is a hybrid position.

Work schedule is typically four weekdays from 10:15am to 7:30pm CST and Saturdays from 11:00am to 4:00pm CST.

• Handle inbound calls with professionalism and provide a positive resident experience
• Resolve customer inquiries related to payments and account issues
• Conduct account research and process adjustments
• Assist customers with navigating company websites
• Participate in coaching, training, and development sessions while visible on camera when working remotely
• Maintain schedule adherence and meet productivity standards

• High school diploma or GED (required)
• 1-3 years of customer service experience providing above-average service (required)
• Strong English verbal and written communication skills
• Basic math proficiency (addition, subtraction, multiplication, division)
• Strong organizational and multitasking skills
• Experience with data entry and Microsoft Excel
• Ability to navigate multiple systems simultaneously
• Previous hybrid work experience (preferred)
• Call center experience (preferred)

• Minimum internet speed of 25 Mbps upload/download
• Must be hardwired (Wi-Fi is not acceptable)

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, "Avalon Bay's Very Best" recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Avalon Bay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated.

With this we know we can do great things.

Avalon Bay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.