Client Service Representative

Client Service Representative

$15 – $18 per hour | plus overnight/weekend differentials
Mission Vet Specialty & Emergency (MVS)
San Antonio, TX

Are you looking to be part of an exceptional team that delivers advanced, life‑saving care to pets while providing an outstanding client experience? Mission Vet Specialty & Emergency (MVS) is seeking a compassionate, organized, and service‑oriented Veterinary Client Service Representative to join our growing team.

At MVS, Client Service Representatives are the first and last impression for our clients and referring veterinarians. This role is essential in creating a welcoming environment, providing clear communication, and supporting pets and their families during some of their most challenging moments.

• $15 – $18 per hour
  , depending on experience

• Full Time
  • Exact Days/
    
    Hours:
    
    TBD

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development and Tuition Assistance
• Uniform Stipend
• Retirement Plan

The purpose of this position is to provide exceptional client service while supporting our emergency, critical care, and specialty departments. Client Service Representatives are responsible for answering phones, scheduling appointments, greeting clients, maintaining patient records, processing payments, and communicating important information between clients, referring veterinarians, and our medical teams.

Our CSRs enjoy working with people and diverse clients and are caring, friendly, and efficient. They create a warm and welcoming impression while remaining professional and courteous in a fast‑paced environment. They understand our services and recommendations and communicate them clearly and confidently to clients. Most importantly, they remain compassionate and empathetic, especially during emotional or emergency situations.

• Create a warm and welcoming experience for clients, patients, and referring veterinarians.
• Answer and direct phone calls while providing compassionate and accurate information.
• Schedule appointments across multiple specialty services and emergency departments.
• Educate clients and referring veterinarians about hospital services and procedures.
• Maintain accurate patient records and update client information promptly.
• Process payments and assist in financial transactions accurately and efficiently.
• Communicate clearly and professionally with clients, referring veterinarians, and hospital staff.
• Remain calm and collected during emergency situations and periods of high activity.
• Demonstrate empathy and compassion when interacting with clients experiencing stressful situations.
• Handle multiple tasks and interruptions while maintaining excellent customer service.

• At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities preferred.
• Outstanding communication and customer service skills.
• Ability to multitask and remain organized in a fast‑paced environment.
• Knowledge of general office practices, receptionist duties, and telephone techniques.
• Experience using multi‑line phone systems and handling cash and other forms of payment.
• Experience maintaining patient records and entering information accurately.
• Ability to complete assigned tasks independently and efficiently.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Fluent English skills (speaking and reading) are required; fluency in multiple languages is a plus.
• Preferred:
  Knowledge of veterinary medical terminology and procedures and general computer skills.
• Ability to submit to drug screening, as we are a drug‑free workplace.

MVS is a premier emergency and specialty veterinary hospital serving San Antonio and South Texas. Since opening in 2012, MVS has become a trusted referral partner for veterinarians throughout the region, providing advanced emergency and specialty care for dogs and cats.

Our…