Guest Experience Associate

Accepting applications until: July 17, 2026 at 09:27 AM CST
Location: SAN ANTONIO, TX 78205
Pay Rate: $15.00 - $15.00 Hourly

The Guest Experience Associate is responsible for providing outstanding hospitality and customer service to our many visitors from all over the world and ensuring every guest experience is a positive one from first contact to final departure. Previous customer service experience is a plus.

Shifts are8:30 - 5:30pm. Associates are expected to work 3- 8 hour shifts per week.

DUTIES, RESPONSIBILITIES & ESSENTIAL FUNCTIONS

• Greets and welcomes guests to the site and informs them of the various programming and activities available.
• Assists guests with way finding around the site.
• Provides information and monitors conduct of visitors and adherence to site rules at assigned posts.
• Engages with guests and answers questions about the history of the site and the area (information will be provided in training).
• Assists guests with queue forming for entry into the Church and other public spaces.
• Monitors and controls visitor flow into the Church and other public spaces.
• Sells Audio Tours, Guided Tours, and other products at our Welcome Center.
• Provides professional, efficient, and approachable support and excellent customer service to guests and staff alike.
• Liaises with contracted staff (Photogenic & Event Network) to ensure smooth visitor operations and a superior guest experience.

• High School Diploma or G.E.D.
• Must have excellent customer service skills.
• Must be able to speak with confidence and warmth with people of all ages and backgrounds.
• Must be able to maintain a calm and professional manner even under pressure and amidst large crowds.
• Must be reliable, flexible, and punctual.
• Must be able to work some weekend days and holidays and/or extended hours if required.
• Must be able to work during peak visitation times such as summer and holiday seasons.
• Must be willing to work both inside and outside in adverse weather conditions including rain, extreme cold, and extreme heat and humidity.
• Satisfactory completion of background check and post-offer drug and alcohol testing.
• Above all, must have the desire to provide world class hospitality at Texas’s most visited and important destination.