Hybrid Guest Relations Coordinator

Guest Relations Coordinator

Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

What's in it for you?

• Hotel and resort discounts
• Immediate 401(k) Company match up to 6%
• Growth and development opportunities
• Positive work environment

What will you do?

• Conduct pre-arrival calls and/or in person services for guests coming on a promotional package.
• Engage with guests and provide elevated customer service by phone and/or in person.
• Effectively communicate the benefits of the guest's vacation package and confirm details.
• Provide the highest level of service to suggest local attractions and restaurant recommendations.
• Provide effective problem resolution techniques if applicable.

What are the requirements?

• Enjoy talking with guests by phone and/or in person
• Excellent written and verbal communication skills
• Local area knowledge
• Computer skills
• Flexible schedule, including the ability to work weekends and holidays

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.