Field Coordinator

Service Coordinator

As a Service Coordinator, you will be responsible for meeting customer expectations, some of which are quality, performance, timeliness, and effective communication. Wireless communication systems include complex radio systems for public safety and enterprise customers. The Service Coordinator will interface directly with the end customer as well as team members.

• Excellent communication skills
• Organized and self-motivated
• Customer service driven
• Willingness to learn
• Reliability and maturity
• Professional attitude and effective communication are key

• Receive emergency and non-emergency calls and record all significant information.
• Address problems and requests by transmitting information to appropriate resource or provide a solution.
• Receive and schedule resources for trouble calls and for service projects.
• Use radio, phone or computer to send crews to appropriate locations.
• Enter data in computer system and maintain logs and record of calls, activities and other relevant information.
• Provide in route and follow up calls to customers as part of customer service.
• Perform on boarding duties – drug screens, background checks and additional forms.
• Maintain and update certification and training database.